Muhammad Bazzar Email & Phone Number

Jakarta Selatan, Jakarta Raya, Indonesia

Jakarta Selatan, Jakarta Raya, Indonesia

Perform analysis of disputes from customer transactions.Perform appropriate data validation from internal systems (BOP, KOMI, MAMBU) and third parties (ALTO, ARTAJASA, VROL, GOJEK, TOKOPEDIA).Review plaintiffs' spending patterns, transaction data, available online data, leveraging knowledge of industry fraud trends to determine whether claims made are valid or fraudulent.Perform chargeback process on VROL.Perform internal and external claim process on ALTO, ARTAJASA, and CI PORTAL.Reporting differences in authorization nominal and settlement nominal, Retrieval Reference Number, account number, transaction authorization code from customer VISA transactions to the Central Operations team.Reporting fraud cards from the chargeback fraud process to the Central Operations team.Monitored unusual activities of VISA transactions and card creation.Achievements: trusted by superiors to join the second layer or checker in the VISA team.

Bogor, Jawa Barat, Indonesia

Serving the questions raised by consumers.Provide information that consumers want about a product as complete as possible.Handling complaints submitted by consumers.Fostering good relations with consumers.Record sales administration and card blocking.Perform card activation and temporary unblocking.Conduct and provide information requested by consumers regarding the calculation of interest that is billed or will be billed.Achievement: successfully passed the complaint handling e-learning course.

Bogor, Jawa Barat, Indonesia

Recruitment of new employees at the executive level up to the staff.Increasing the potential of human resources by conducting training.Hearing and seeking solutions to employee problems related to staffing and company employee management.Regulate employee performance discipline related to time, uniforms and non-technical matters.Manage employee database including daily, monthly and annual staffing reports.Carrying out the administration of Employment BPJS and Health BPJS and then report it to the center.Manage company licensing documents.Perform calculations of overtime and employee holiday allowances to be reported to the payroll department.Order ATK and make ATK reports for each department.Achievements: successfully passed the pest control training, internal audit, and successfully passed the ISO 9001: 2015 certificate for companies in the HRD department.