- On boarding Call Centers Outside USA.- Completing Background Checks.- Managing Sales Portals That Are Being Outsourced To Place Orders.- Managing Compensation For The Sales That Are Being Generated By Call centres. - Conducting Quality Checks To Avoid Any Frauds.- Setting Up Quality Guidelines To Ensure Smooth Operations.

- Project Selection.- Recruitment. - Performance Management. - Client Management.- Designing SOPs

Main role as a Director was to work on business expansion while focusing on below aspects. - Planning.- Outsourcing.- Budget Management.- Client Management.- Revenue Generation.

V1CE business cards come with integrated NFC technology, which enables you to transmit your contact details, socials & so much more into any smartphone with no app needed.Being the manager my job was to manage my team of talented individuals to assist customers with General & Technical inquiries through Phone, Chat & Email and assist them accordingly.

- Team management- Client management involving meetings, requests, and escalations- Floor support for day to day operations- Handling manager's escalations & reporting- Accelerating Results in numerous activities, training, and coachings- Handling attainment/roasters- Dealing with IT support and testing of applications prior to the agents

Main job responsibilities were to:- Receive inbound calls and convert them into sales.- Entertain customer service calls and find opportunities to upsell on them.- Maintain KPIs mainly Close Rate & Quality to earn commissions on closed sales.- Achieve required adherence for the month to claim full incentive percentage.

MOBE (My Online Business Education) is a business training company catering to small business owners and entrepreneurs. MOBE offers a large selection of online training products, services, live training events and exclusive masterminds to help affiliates along their business journey.Main Job Responsibilities include:• Signing up new affiliates by explaining the programs. • Offering upgrades to the existing affiliates. • Negotiating payment terms with the defaulters by… Show more MOBE (My Online Business Education) is a business training company catering to small business owners and entrepreneurs. MOBE offers a large selection of online training products, services, live training events and exclusive masterminds to help affiliates along their business journey.Main Job Responsibilities include:• Signing up new affiliates by explaining the programs. • Offering upgrades to the existing affiliates. • Negotiating payment terms with the defaulters by offering flexible payment solutions • based on their budget.• Responding to the inquiries related to affiliates earned commissions.• Applying commissions to the affiliates’ accounts.• Assisting departments within the organization on payment related matters.Achievements:• Steady monthly achievement of targets generating a revenue of over $250K/month.• Highest achieved revenue per month across MOBE. Show less

Main Job Responsibilities as a trainer included:- To train all newly-hired call center staff on Product & Procedures.- To implement effective training programs for both new and existing employees.- Providing ongoing trainings regarding Sales and Customer Service skills.- Training staff concerning privacy laws.- Collaborating with management regarding training procedures.- Taking part in Quality administration of the standards.- Applying and monitoring adherence… Show more Main Job Responsibilities as a trainer included:- To train all newly-hired call center staff on Product & Procedures.- To implement effective training programs for both new and existing employees.- Providing ongoing trainings regarding Sales and Customer Service skills.- Training staff concerning privacy laws.- Collaborating with management regarding training procedures.- Taking part in Quality administration of the standards.- Applying and monitoring adherence to standard procedures.- Recognizing opportunities for operational enhancements to improve productivity.- Participating in weekly meetings to discuss sales/customer service and call statistics.- Assisting with the recruitment process.Job responsibilities as a team manager included:- Team management- Client management involving meetings, requests and escalations- Floor support for day to day operations - Handling manager's escalations & reporting- Accelerating results by numerous activities, training and coachings- Handling attainment/roasters- Dealing with IT support and testing of applications prior to the agentsAchievements:- Supervised numerous Apple product launches including iPhones, iPads, and Mac Family.- Maintained a strict check and balance for Apple's quality standards among the team.- Helped to reshape approach towards the customers and clients for a better experience. Show less

Main Job Responsibilities involved to entertain the incoming inquiries for Products and providing satisfactory services to Consumers & Business Customers.Being in a Sales role the job was to convert inquiry calls into a sale after helping out customers to select the right product after carefully determining their needs & budget.Account Management involved:- Signing up companies over the phone to be a frequent buyer for products. - Offer discounts on purchases -… Show more Main Job Responsibilities involved to entertain the incoming inquiries for Products and providing satisfactory services to Consumers & Business Customers.Being in a Sales role the job was to convert inquiry calls into a sale after helping out customers to select the right product after carefully determining their needs & budget.Account Management involved:- Signing up companies over the phone to be a frequent buyer for products. - Offer discounts on purchases - Manage the accounts and build rapport with companies/clients- Assist and Offer solutions while investing in company products- Farming existing accounts to maintain a strong relationOn the other hand Service involved matters related to After Sales tasks. Explaining the dates for deliveries, issues related to payments and the usage of the purchased products. Providing full support on resolution Overall job is to build a strong and healthy relationship with the customer making their valued time as a Perfect Experience.Achievements:- First representative to sell the iPhone 6,6s, iPad Pro and Apple Watch in SEA Region.- Sales Targets overachieved by 50% on quarterly basis.- Recognized as the highest Sales and Quality achiever.- Nominated for the People's Choice Award FYI 2015. Show less

As a part of the organization, my basic job responsibilities were to get in touch with the new clients and companies along with maintaining a strong connection with the existing organizations affiliated for their regular organizational training programs.Other main tasks included the negotiations of the pricing, topics and venues related to the Training Programs.Overall job was to convert the potential leads into sales generating revenue for the… Show more As a part of the organization, my basic job responsibilities were to get in touch with the new clients and companies along with maintaining a strong connection with the existing organizations affiliated for their regular organizational training programs.Other main tasks included the negotiations of the pricing, topics and venues related to the Training Programs.Overall job was to convert the potential leads into sales generating revenue for the organization.Achievements:- Managed three different international events with achieving 100% participation. - Signed up numerous organizations for yearly in-house training programs building a solid business relationship and generating steady revenue for the organization. Show less

This position is responsible for all customer service and technical experience. Sudong is a telecommunication company for Singapore Telecom located in Klang, Malaysia providing customer service to telecommunication service providers. As part of the team myResponsibilities were:-• - 1st line support team.• - To Provide Customer Support and Assistance.• - Upselling products.• - Providing technical support services to external… Show more This position is responsible for all customer service and technical experience. Sudong is a telecommunication company for Singapore Telecom located in Klang, Malaysia providing customer service to telecommunication service providers. As part of the team myResponsibilities were:-• - 1st line support team.• - To Provide Customer Support and Assistance.• - Upselling products.• - Providing technical support services to external customers• - Resolving billing issues and long-term account goals in line with company vision and values.Achievements:- Top seller for Solution Plus for Q3. Show less

Premier BPO was established in 2003. It strives to combine customer needs with technology and people to produce a synergistic blend of customized solutions that produce higher profits, reduced costs, greater customer satisfaction and lasting client relationships.Premier BPO’s team has a very successful history of assisting customers to build businesses, reduce costs, improve margins, and increase the share of the market. The team is credited with the building, and operating the world’s… Show more Premier BPO was established in 2003. It strives to combine customer needs with technology and people to produce a synergistic blend of customized solutions that produce higher profits, reduced costs, greater customer satisfaction and lasting client relationships.Premier BPO’s team has a very successful history of assisting customers to build businesses, reduce costs, improve margins, and increase the share of the market. The team is credited with the building, and operating the world’s largest call center, data entry processing, IT services, and successfully implementing numerous solutions at forty-one processing locations worldwide.As a Team Lead in a fast-paced global sales department the main responsibilities included: - To manage a team of 35-40 members. - Maintain High standards of Sales and Customer Service- Client Management.- Quality Assurance. - Reporting Daily, weekly, monthly and quarterly results.- Ensure the smooth running of operations.Achievements: - Youngest Team Lead appointed in the organization.- Achieved highest conversion rate for the team for Q3 & Q4 FY 2012 globally. Show less

Served as a TSR (Financial Analysis) in a U.S. based campaign named TronixCountry®LLC. Successful in achieving weekly/monthly sales targets, and proved to be consistentand a challenging team player. Exceptional in terms of performance, quality and dependability. .Achievements:- Achieved the highest conversion rate in the month of December 2011 globally. - Employee of the month Dec '11.