Muhammad Bilal Umer Email & Phone Number

Karachi

Hunting for new products, Brand Analysis and Brand account opening as per client needs. Running PPC on different products for increasing sales, Customer support and feedback handling, Managing refunds and returns from customers, Vendor relation development and enhancement, Account Troubleshooting for strikes and closures, Customer coordination and issue resolutions.

Karāchi, Sindh, Pakistan

Provision of orders as per requirements of the client, including but not exclusively, P&G, Unilever, Unique Foods/Dominos, Hilal Confectioneries and Gray Mackenzie Restaurant International Limited (KFC) etc.Coordination and After sales service and maintenance to existing client portfolio. New business development for revenue expansion.End to end technical and safety project management with cost effective solutions. Billing, Key Account management, Invoice management.Regular negotiations with vendors on both pricing and delivery timelines. Implementation and Execution of Shop-in-Shop (SIS) project with P&G.

Karāchi, Sindh, Pakistan

Inbound customer support and resolutionsHigh quality time bound call target achievement Customer care and feedback calls.Conducting Training sessions for new employeesRoster management for a team of 16 associates for 3 shifts.

Karāchi, Sindh, Pakistan

Evening shift inbound customer serviceMCDONALDS CAMPAIGNOrder Booking and forwarding to designated branch Handling and resolving customer pain points Outbound survey and customer feedback calls.Liaison between customer and Area managers, delivery and branch staff Assistance and rectification for CSE order booking and confirmation errorsBLACKBERRY WARRANTY SUPPORT CAMPAIGNInbound customer servicing regarding Blackberry warranty claims Technical issue resolutionTicket generation and expediting for device submissions and late claims.

Higher National Diploma, Mechanical Engineering

Be (Hons) Mechanical And Power Plant Systems, Mechanical Engineering

Higher National Certificate, Mechanical Engineering