Muhammad Dilshad Email and Phone Number

I excel in a fast-paced remote environment, spearheading lead generation initiatives for prestigious clients such as RingCentral. My responsibilities include managing and optimizing Salesforce to maintain a steady stream of qualified leads while closely collaborating with VoIP, network, and IT teams to boost operational efficiency.I focus on crafting targeted campaigns that align with our clients’ goals, utilizing data-driven strategies to enhance outreach and engagement. My dedication to connecting businesses with valuable opportunities drives my commitment to achieving outstanding results in every campaign.

KEY DELIVERABLES• Proactively reach out to potential clients through phone calls based on provided leads.• Effectively communicate the firm's services and benefits to prospective clients.• Schedule meetings and consultations to discuss clients' immigration needs.• Conduct thorough consultations to understand clients' immigration goals and requirements.• Provide expert guidance on immigration policies, procedures, and available options.• Assess client eligibility for various immigration programs and visas.• Develop customized immigration solutions tailored to each client's unique situation.• Achieve monthly sales targets under the supervision of the sales lead.• Stay updated on immigration laws, regulations, and industry trends.• Maintain accurate records of client interactions and case progress.• Offer ongoing support and assistance throughout the immigration process.• Collaborate with team members to meet sales targets and business objectives.• Continuously seek opportunities to enhance service offerings and improve client satisfaction.

KEY DELIVERABLESMeetings with client about their Possession Related Concerns.Meetings with client about their full paid files and plots Issues.Handle the annoyed customers about Change of Plot Related Issues.Handle All the applications for CEO about Possession Charges and Extra Land Charges.Meetings In Overseas Commission Office(DC Office) and NAB office for Customer Concerns.

KEY DELIVERABLESMy Core Duties Involved working on Multiple Digital Sales Campaigns (Local and International).Generating Sales for Boss Sahoolatkar, A Customer Durable finance BNPL (Buy Now Pay Later).Generating Sales For Dubai Real Estate via International Dialing.Generating Sales for IT Sales and Support Services By Boss Technologies (Making Mobile Apps, E-Commerce Portals, Web Designing on Word Press, Complete Online Business Solutions).Withholding a Database of more than 1,000,000 customer in Punjab (Lahore, Gujranwala and Sialkot).Achieving monthly target of PKR 1 million (10 Lakhs).Appointed Team Lead on basis of good performance and Integrity.

KEY DELIVERABLESDivide the monthly portfolio in Recovery Department in the start of month and set the monthly targets.Handle the annoyed Customer over the call and through Face to Face Meetings.Convince the customer to pay their monthly installments as per there monthly plan.Train the customer care and recovery department teams.Create Monthly Reports by using Excel.Make individual monthly performance reports of the team.Make new strategies to Increase the company business on the behalf of monthly reports.Provided feedback on customer service efficiency to deliver better support options.Supported customers to maintain positive relationships throughout and following sales processes.

KEY DELIVERABLESDivide the monthly portfolio in team in the start of month and set the monthly targets.Make reminder calls to customer and guide them about their due date.Handle Incoming calls for new sale and maintain the data, share these customers to the sale team.Create new sales from the existing customers.Make the record of online payments.Convince the customer to pay their monthly installments as per there monthly plan.Create Monthly Reports by using Excel.KEY DELIVERABLESDivide the monthly portfolio in team in the start of month and set the monthly targets.Make reminder calls to customer and guide them about their due date.Handle Incoming calls for new sale and maintain the data, share these customers to the sale team.Create new sales from the existing customers.Make the record of online payments.Convince the customer to pay their monthly installments as per there monthly plan.Create Monthly Reports by usng Excel.

KEY DELIVERABLESThrough Cold Calling Find The Customers.Get the basic information to fill the foam.Verify all information through system then satisfy the customer and transfer their call to next agent in Philippines.Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.Maintained and recorded customer information in database.Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.

KEY DELIVERABLESMaintained high satisfaction score by consistently resolving first-call issues.Answered customers' questions about services and products offered at Ufone.Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Answered approximately 180 calls per day for Ufone.Received the call from the customer end on "333" and answer their query within the ATA.Maintain monthly KPI on minimum 98%.Make the FCR on 99% calls.

KEY DELIVERABLESDo cold calling and try to sale Gift VouchersI did 20 Sales a day, In 7-Hour Shift.