Muhammad Ebrahim Email & Phone Number

Karāchi, Sindh, Pakistan

•Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.• Managing a team, to develop and apply testing processes for new and existing products Liaise with internal and external teams, to identify system requirements. • Define configuration specifications and business analysis requirements.• Create detailed, comprehensive, and well-structured test plans and test cases.• Participated in Scrum meetings, reviews, and developed test scenarios Estimate, prioritize, plan and coordinate testing activities.• Creating documents that outline scenarios and use cases for Robotic Process Automation (RPA), particularly for the integration with the Customer Onboarding module.• Conduct Training for sales team on the Project Jubilee Active and Agent Hub platforms to ensure they are well-equipped to use these tools effectively.• Identify, record, document thoroughly and track bugs.• Develop relationship with partners, working with them to optimize and enhance our integration.• Perform thorough regression testing when bugs are resolved Help design, document, and maintain system processes.• Monitor debugging process results Track quality assurance metrics.• Elevated company's market competitiveness by achieving a 50% reduction in critical defects by streamlining QA workflows and by optimizing test automation strategies.

Karāchi, Sindh, Pakistan

Interacted with Business Analysts and Developers in requirements analysis, testing, and documentation of the application.Participated in Scrum meetings, reviews, and developed test scenarios.Created and executed manual test cases for web applications as well as client server-internal infrastructure management systems.Perform QAT on Banking applications GNB, CLM, COC and UBL Web Portal.Involved in data validation and verification for the data feed done by batch jobs.Tested Reporting services reports using complex SQL queries.Checking performance of Banking application through LOGS, making reports for Developers.Logged defects and tracked them using TFS (in-house Bug tracking tool) and coordinated with thedevelopment and business teams to resolve the issues/Bug.Sending request to the server using POSTMAN and SOAP UI (API testing).Basic knowledge of JMeter.Identifying and tracking bugs in the bug tracking tool.Extracting data from databases using SQL queries.Reviewing product requirements and specifications in order to foresee potential issues.Provided test support for the All-Source Analysis System, ASAS Interface Module (AIM) prototype project.

Karāchi, Sindh, Pakistan

• Responding to technical support calls from end users of computers and software applications.• Setting up and installing new computers, networks and software.• Setting up user accounts and profiles on the network..• Installing updates, known as patches, to software applications.• Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office.• Diagnosing and fixing network problems and hardware or software faults, technical issues, including account setup and network configuration.• Maintaining inventories of hardware and software.• Keeping a record of issues and faults along with solutions, for future reference.• Research and identify solutions to software and hardware issues.• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up. systems or resolve issues. within agreed time limits.• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)• Provide prompt and accurate feedback to customers..• Refer to internal database or external resources to provide accurate tech solutions.• Ensure all issues are properly logged.• Prioritize and manage several open issues at one time.• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.• Prepare accurate and timely reports.• Documents technical knowledge in the form of notes and manuals.• Maintain jovial relationships with clients.

Karachi

• Training at MCN (Main Communication Network) department, which is backbone of University of Karachi's interconnectivity, Internet access and Video conferencing and PERN (Pakistan Educational Resource Network) access.• All the 52 departments and 17 research centers are connected to these facilities through MCN. • I have worked on daily networking complains; make new connections and configuring end user equipment’s. • Make an online complain register for MCN, worked as team member in survey of MCN ICT project, support for documentations of ICT project and make a model of Karachi University on E-DRAW MAX software, and provide support on KOHA software in Mahmud Hussain Library of University of Karachi.

University Karachi

Coded websites using HTML, CSS, JavaScript, and jQuery languages.Provided front-end website development using WordPress, Hubspot, and other editing software.Ran debugging tools to eliminate |aws and glitches prior to publishing.Adhered to SEO best practices while designing sites.Implemented changes and integrated requested elements to streamline business operations.Developed user-friendly web forms with validation and error handling.

Master Of Computer Science, Information Technology

I have done master's in computer science, and my specialization is in Networking and Android site. where my course are Operation Research.

B.Sc(Hons), Computer Science