Muhammad Ehsan Ali Email & Phone Number

Karachi, Pk

Karāchi, Sindh, Pakistan

Selling, Booking, Cordinating, Weddngs, Meetings and parties.Conducting site visits with all potential clients.Providing information regarding events and planning.Meeting with all clients to plan there special events.Coordinating multiple events on a single day.Meeting and exceeding all guest expectations for and during their special events.providing excellent customer service to each and every guest.

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

• Taking care of all the premium customers of all the clients including research and design.• To distribute / assign different tasks to various QA agents as per their competence.• To formulate new policies with the Business Unit Planning & Development Department.• To coordinate with the Software Development & IT Department for the improvement of processes & systems.• To perform special investigation tasks assigned by the high-ups.Click to edit position description• To… Show more • Taking care of all the premium customers of all the clients including research and design.• To distribute / assign different tasks to various QA agents as per their competence.• To formulate new policies with the Business Unit Planning & Development Department.• To coordinate with the Software Development & IT Department for the improvement of processes & systems.• To perform special investigation tasks assigned by the high-ups.Click to edit position description• To monitor calls / chats / emails of customer sales & support agents and prepare reports for their training.• Overall management of the QA Team• Maintaining relationship with client from all over the world specially US, UK and Middle East.• Identification and make recommendations for process improvements.• To coordinate with the HR Department for the recruitment of the new agents in Quality Assurance team.• To prepare presentations for the training of the new joiners.• To conduct ‘Mock calls’ of the applicants.• To prepare and assess the tests & provide recommendations for the selection / rejection of the applicants.• To monitor the overall Performance of Sales and Support Department.• To get the unsolved issue related to sales and support department resolved in a timely manner• To assess the linguistic competence of the new agents and prepare recommendations for the training courses / workshops for them.• To distribute / assign different tasks to various QA agents as per their competence.• To formulate new policies with the Business Unit Planning & Development Department.• To coordinate with the Software Development & IT Department for the improvement of processes & systems.• To perform special investigation tasks assigned by the high-ups. Show less

Karachi Pakistan

• To monitor calls / chats / emails of customer sales & support agents and prepare reports for their training.• Overall management of the QA Team• Maintaining relationship with client from all over the world specially US, UK and Middle East.• Identification and make recommendations for process improvements.• To coordinate with the HR Department for the recruitment of the new agents in Quality Assurance team.• To prepare presentations for the training of the new joiners.•… Show more • To monitor calls / chats / emails of customer sales & support agents and prepare reports for their training.• Overall management of the QA Team• Maintaining relationship with client from all over the world specially US, UK and Middle East.• Identification and make recommendations for process improvements.• To coordinate with the HR Department for the recruitment of the new agents in Quality Assurance team.• To prepare presentations for the training of the new joiners.• To conduct ‘Mock calls’ of the applicants.• To prepare and assess the tests & provide recommendations for the selection / rejection of the applicants.• To monitor the overall Performance of Sales and Support Department.• To get the unsolved issue related to sales and support department resolved in a timely manner• To assess the linguistic competence of the new agents and prepare recommendations for the training courses / workshops for them.• To distribute / assign different tasks to various QA agents as per their competence.• To formulate new policies with the Business Unit Planning & Development Department.• To coordinate with the Software Development & IT Department for the improvement of processes & systems.• To perform special investigation tasks assigned by the high-ups. Show less

Karachi

• Monitor All the Sales From The Mediums Of Calls, Chat & Emails• Provide Feedback To The Training Coordinators On Timely Basis.• Maintain The Ratio Of Payment• Identify The Fraudulent Payments, Over Charges, Fake Sales, Abusive Sales Etc• Inquiry Handling• Investigating disputes received from customers on company's merchant bank accounts for three diverse business units to determine reason for dispute and make necessary policy/process changes in the organization accordingly… Show more • Monitor All the Sales From The Mediums Of Calls, Chat & Emails• Provide Feedback To The Training Coordinators On Timely Basis.• Maintain The Ratio Of Payment• Identify The Fraudulent Payments, Over Charges, Fake Sales, Abusive Sales Etc• Inquiry Handling• Investigating disputes received from customers on company's merchant bank accounts for three diverse business units to determine reason for dispute and make necessary policy/process changes in the organization accordingly to reduce charge back ratio.• Maintain the daily work sheets• Evaluate the call for daily basis• Liaising with sales team in redefining customer follow up procedure to avoid disputes.• Support to Senior Manager Internal Audit Show less

Karachi

• To Monitor All the Sales From The Mediums Of Calls, Chat & Emails• To perform special investigation tasks assigned by the high-ups.• To get the unsolved issue related to sales and support department resolved in a timely manner• Provide Feedback To The Training Coordinators On Timely Basis.• Maintain The Ratio Of Payment Refund & Charge Back.• Identify The Fraudulent Payments, Over Charges, Fake Sales, Abusive Sales Etc • To perform special… Show more • To Monitor All the Sales From The Mediums Of Calls, Chat & Emails• To perform special investigation tasks assigned by the high-ups.• To get the unsolved issue related to sales and support department resolved in a timely manner• Provide Feedback To The Training Coordinators On Timely Basis.• Maintain The Ratio Of Payment Refund & Charge Back.• Identify The Fraudulent Payments, Over Charges, Fake Sales, Abusive Sales Etc • To perform special investigation tasks assigned by the high-ups. and handling the inquires • Maintaining relationship with client from all over the world specially US, UK and Middle East. Show less

Karachi

Responsibilities: Working in CRC to manage flight load on daily basis. Provide Central Reservations Control with regular updated fares. Manage inventory Management and evaluate flights activity and booking trends. Carry out any other related duties as assigned by Head of Revenue Management. Monitor competitor airlines and recommend if any changes and deviation required enhancing pricing structure. Update all stations including station Manager if the flight is… Show more Responsibilities: Working in CRC to manage flight load on daily basis. Provide Central Reservations Control with regular updated fares. Manage inventory Management and evaluate flights activity and booking trends. Carry out any other related duties as assigned by Head of Revenue Management. Monitor competitor airlines and recommend if any changes and deviation required enhancing pricing structure. Update all stations including station Manager if the flight is cancelled, early or delayed. Worked over the sales counter to deal with passenger for issuing ticket. Handle in domestic reservation and ticketing Conducting trainings for the new staff as being the senior and experienced person on the floor. To manage and build the coordination among the airport staff and head office to solve the problems of the customers  I was looking after the physical complains made if any against the staff and to get issue resolved. Played my part on cash counter with customer dealing. Show less

Karachi

Job Description1. Assuring Quality services over the floor2. Coordination inter-departmental operations.c3. Maintain communication channels between client and the customers4. Handling of Reservations through SABRE Reservation Systems (Certified)5. Queues and complaint Management System involving contacting customers and updating their status of reservation.6. Handling Award Plus Queries PIA Loyalty Program for Frequent Flyers7. Handling CMS PIA Complain Management… Show more Job Description1. Assuring Quality services over the floor2. Coordination inter-departmental operations.c3. Maintain communication channels between client and the customers4. Handling of Reservations through SABRE Reservation Systems (Certified)5. Queues and complaint Management System involving contacting customers and updating their status of reservation.6. Handling Award Plus Queries PIA Loyalty Program for Frequent Flyers7. Handling CMS PIA Complain Management System 8. Email Coordinator Responding customer Queries through Emails Show less

Karachi

 Worked over the sales counter to deal with passenger for issuing ticket. Handle in domestic reservation and ticketing Conducting trainings for the new staff as being the senior and experienced person on the floor. To manage and build the coordination among the airport staff and head office to solve the problems of the customers  I was looking after the physical complains made if any against the staff and to get issue resolved. Played my part on cash counter with… Show more  Worked over the sales counter to deal with passenger for issuing ticket. Handle in domestic reservation and ticketing Conducting trainings for the new staff as being the senior and experienced person on the floor. To manage and build the coordination among the airport staff and head office to solve the problems of the customers  I was looking after the physical complains made if any against the staff and to get issue resolved. Played my part on cash counter with customer dealing. Show less

Karachi

 The basic job was in regarding helping the customers and non customer of the organization on calls and ticketing counters in regards with ticket booking reservation cancellation & confirmation of the seats and availability of the flights as per customer needs To manage the floor and roaster of the team for the shift  Conducting trainings for the new staff as being the senior and experienced person on the floor. To manage and build the coordination among the airport staff and… Show more  The basic job was in regarding helping the customers and non customer of the organization on calls and ticketing counters in regards with ticket booking reservation cancellation & confirmation of the seats and availability of the flights as per customer needs To manage the floor and roaster of the team for the shift  Conducting trainings for the new staff as being the senior and experienced person on the floor. To manage and build the coordination among the airport staff and head office to solve the problems of the customers  I was looking after the physical complains made if any against the staff and to get issue resolved. Played my part on cash counter as well in the absence of concerned staff. Show less

Karachi

Working with M/S, Terada, a multinational organization, providing consultancy services, technical support in establishing centralized Contact center at Pakistan International Airline (PIA) Central Reservation Control at the Airport, as a Travel Consultant / Customer Service Representative.Job Description1. Assuring Quality services over the floor 2. Coordination inter-departmental operations. 3. Maintain communication channels between client and the customers 4… Show more Working with M/S, Terada, a multinational organization, providing consultancy services, technical support in establishing centralized Contact center at Pakistan International Airline (PIA) Central Reservation Control at the Airport, as a Travel Consultant / Customer Service Representative.Job Description1. Assuring Quality services over the floor 2. Coordination inter-departmental operations. 3. Maintain communication channels between client and the customers 4. Handling of Reservations through SABRE Reservation Systems (Certified) 5. Queues and complaint Management System involving contacting customers and updating their status of reservation. 6. Handling Award Plus Queries PIA Loyalty Program for Frequent Flyers 7. Handling CMS PIA Complain Management System 8. Email Coordinator Responding customer Queries through EmailsOutbound Services• Working side by side with center for reservation control (CRC).• Professional handling of telex internal and external emails implies working on cancelled/schedule affected/rerouted flights and others.• Handling of general/divisional and special queues for various procedural action purposes.• Working on pre-flight check procedures.• Working on ticket home delivery service facility.• Working on web ticketing service facility and handling of web tickets related emails.• Preparation of daily reports of action in the form of summary defining all areas and their count.• Training and Coordination.• Managing floor as a proxy on numerous occasions.Frequent Flyer Program• Handling of Award Plus Program• Handling of Redemption Services, Reservations and Customers’ account management.• Correspondence with Customers through Email and Phone. Show less

Master Of Business Administration - Mba, Marketing, A

Master Of Business Administration - Mba, Marketing

Master Of Business Administration - Mba, Marketing, A

MBA in Marketing

Bachelor'S Degree, Business/Commerce, Second Division

High School, General Studies, Second Division