Customer Project Manager for Mobilink Swap project(South).Successfully completed below projects Of Ericsson Pakistan with Customer Appreciation as Customer Project Manager • Project Mobilink Swap End to End • Project Mobilink 3G Network Rollout • Project Zong 3G/4G Network Rollout

• Responsible for 24/7 Network Surveillance (for Core, IN, VAS, Access 2G/3G, Transmission), fault management (FLM) and Planned/Change Works Management.• Ensure all faults/Planned works are managed effectively according to WLA/SLA requirements of customer.• Setup Monitoring of all Customers and pro-active response for device failures.• Manage Own and Trouble shoot Faults end to end ensuring MTTR is kept to a minimum.• Ensuring new customers are deployed onto the network efficiently in coordination with the Network Installations Team.• Resource Planning and Rota Scheduling of Business Hours and On-call Engineers• Deliver KPIs/SLA to Target.• Carry out Management Reporting (daily/weekly/monthly)• Monitor Enhance and Implement Call and Service Qualities measures• Review, Optimize Existing and Implement New Process & Procedures.• Ensure documentation is accurate, fully updated and version controlled• Carry out and implement periodic quality control checks. • Collaborate with the Regional’s Teams (RF & Network) to support and plan projects into the Operational environment and for the Network level issues.• Manage key customer communications for planned and emergency works.• Key Escalation point for any Customer (Internal & External) complaints and faults.• Collaborate with Customer and Internal Teams (RF & Network) to provide ongoing team training.• Review and Propose System changes to meet the changing environment• Coach, mentor and train shift team members and perform individual appraisals. • Ensure escalations from rest of Service Operations, other staff and customers are deal with appropriately. • Ensure all incidents and service reporting produced by the team is delivered accurately and on time.

“Regional Rollout Manager” heading a team of 32 engineers and more than 100 technicians for Access Operation.Managing and optimize field operation activities to ensure a timely and qualitative deployment and acceptance of the network as per the contractual obligations.Ensure the consistency of Alcatel commitments from the proposals to the contracts (delivery list, planning and milestones, phasing, pricing and payment terms, penalties and legal terms). Manage activities related to Site Engineering & Documentation, Site Acquisition & Permits, Network Site Preparation, Site Acceptance, Regional Operations, Subcontractors management.Supervise the progress of the project regarding to the contractual commitments in term of deliveries compliance and timing aspects and therefore grants the customer satisfaction.Fully responsible of the overall interface with customer operational organization, to pull the project in order to ensure the right execution of the contract.Following up of the preliminary acceptance certificates (PAC) from customer.Reporting to the higher management about the work progress on weekly and monthly basis.Single point of contact with the Quality department for the Rollout activities and site audit activities on a quarterly basis.Scope of Work for the subcontractor companies if required and related follow-up.Follow-up the approval and work order procedures from the operator for the planning of Rollout activities.Drive overall field & logistics activities and control the operational time spending.Preparation of training plan for the new engineers.

Project V Fone CDMA 2000 for PTCL .Responsible on turn key Project for site surveys, flooring, false ceiling, installation of power supply unit ,external alarm system, airconditioning, wall partitions, constuction of towers through subcontractors and out source employes.Installation and sweep test of Feeder/Antenna System.Installation and commissioning of cBTS3606 and cBTS3612.Installation and commissioning of Air Bridge cBSC6600.Installation of M800 CDMA MSC.Installation and commissioning of Emerson Rectifier power system. Provide on call/on site support to our customer.