Providing technical support to call center agents who are using computer systems and software to interact with customers.Troubleshooting and resolving technical issues related to call center software, hardware, and networks. Installing, configuring, and maintaining call center software applications, including customer relationship management (CRM) systems and telephony software.Monitoring call center systems and networks to ensure optimal performance, and taking proactive steps to prevent downtime and disruption.Collaborating with other IT teams and stakeholders to ensure the smooth delivery of IT services and solutions to the call center.Developing and implementing IT security policies and procedures to safeguard call center systems and data.Providing technical training and support to call center agents to ensure they can use IT systems and applications effectively.Researching new technologies and industry trends to stay up-to-date with the latest advancements and best practices in the field of call center IT.

As a System Support Engineer, my responsibilities are Troubleshooting and resolving technical issues related to computer hardware, software, and networks. Installing, configuring, and maintaining computer systems, servers, and software applications. Monitoring and maintaining the performance of computer systems and networks to ensure optimal performance.Performing regular backups and disaster recovery procedures to ensure data is protected and available when needed.Developing and implementing IT security policies and procedures to safeguard systems and data. Collaborating with other IT teams and stakeholders to ensure the smooth delivery of IT services and solutions. Providing technical training and support to end-users to ensure they can use IT systems and applications effectively. Researching new technologies and industry trends to stay up-to-date with the latest advancements and best practices.