Muhammad Emara. Email & Phone Number

Dubai, Ae

United Arab Emirates

Serve as a technical lead and project manager for cross-functional projects.Ensure the quality of architecture and design of systems.Functionally decompose complex problems into simple, straightforward solutions.Adapt performance, scalability, enterprise system architecture, and engineering best practices.Leverage knowledge of internal and industry prior art in design decisions.Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues and helping in the career growth of the team members.And as Presales engineer, I understand and draw up a customer's requirement and recommend the right products and services to their customers. Analyse the existing product or services and help a company develop & adopt solutions that resonate with the audience's requirements. Help the sales team to provide:Pitch solutions to a customer and explain all the features and benefits of a particular product or service, prepare cost estimates and technical proposals such that it meets the client's requirements.Helped sales executives during technical presentationsrespond to a request for information (RFIs) or requests for proposals (RFPs) from customersDetermine the technical requirements to meet customer goals

United Arab Emirates

Design, build, and test structures, products, systems, servicesLeading the software and digital transofrmation technology

Dubai, United Arab Emirates

•Leading the process of software systems’ building, development, supporting quality assurance aligned with ITIL and the org specs•Led the responsibility of different application integrations using different technologies like SOAP and Rest APIs•Led building reporting applications for top management, accounting department, and call center teams•Led and supported the process of Sales Order integration project based on Dynamics ERP and DNP eCommerce website•Integrated The eCommerce website with payment gate services like PayPal and Payfort, as well as Shipping Couriers like SMSA, emirates post, Naqel•Increased revenue by 25% after launching the automation of cost calculation algorithm•Increased sales by 15+% after leading and developing the Product price comparison Project•Improved the quality of products' data by 50+% after initiated and developed the Products’ Dimensions Mining Project, instead of using manual work•Led the Data Automation project for Data syncing between Microsoft Dynamics Nav and the e-commerce website•Led increasing the quality and decreasing the discrepancy of assets data 90% project by building assets module on the Microsoft Dynamics Nav ERP and simple mobile application•Contributed in building Dr. Nutrition Mobile application•Increased membership sales by 10+% when built the exhibition dynamics Nav ERP module and its web application project•Led the refactoring and transition project to convert the Ecommerce web admin site’s legacy Code to modern and robust code which increased the web site reliability•Established The affiliate system Project, that improved the website's traffic and sales by 15+%•Launched the Auto Products Images collector Project using Python•Influenced the employees auditing and quality check process by initiating the self-auditing Project•Used technologies like Dot Net/.net, JavaScript, VueJs, Bootstrap, Python, jQuery, REST, SOAP APIs, Java, PHP CodeIgniter, Laravel, Dynamics nav ERP, MySQL and MSSQL

Dubai, United Arab Emirates

• Led the transition projects of applications and the ticketing system quality assurance.• Identified the key issues in existing business requirements and provide inputs in modifying process flows.• Led and supported the refactoring and integration of the MSS section and CIT reporting system IBM Cognos, which accordingly speeds up and improves the process 70%.• Built the internal reporting tool/project that decreased the time and effort taken to conduct reports around 50+%.• Increased the accuracy of data searching in the network devices logs by 80% after developed The Logs Mining Project.• Built the internal ticketing system project, which consequently increases productivity, quality, and accuracy by 70%.• Built the MSS section’s Portfolio website project.• Initiated and developed the Configuration Template Engine Generator project that increased the productivity of the Network Support Team.• Led the Enhancing the support team’s productivity by 100% of pushing network device configurations using a simple web UI Project based on Python and Django, and MySQL.• Led, Built, and supported the video learning employee portal (DYK) project that increases the team's information system knowledge by 50%.• Achieved the ISO certificate for the section by coordinating with other members.• Built Outlook Email Angliss reporting tool• Built Onsite Customer task scheduler web application• Built the Smart Vendor Invoice Tracker tool• Used technologies like C# asp.net, VueJs, jQuery MySQL, java, Python, PHP CodeIgniter, Laravel, Angular, Azure, MSSQL, PoweBI, Cognos

Giza Governorate, Egypt

• Led the supporting and customization of the ticketing system as well as automating the daily work by 50% that Increased the employees' productivity 25%.• Led and developed the E-Premium web application project which increased customer satisfaction by 25% accordingly.• Led the integration project between the e-premium app and the ticketing system using RESTAPI which influenced the customer experience 50+%.• Refactored and redeveloped Google's GMapEZ JavaScript library to customize our map popups on the e-premium customer portal.• Contributed to building in-house centralized CRM EnterpriceCMS• Influenced the data cleansing within the section by 60%• Built the NBE (National Bank) Concision auto calculator Tool• Built the VIP Customer satisfaction survey application• Built the Onsite Team web Portal• Built the Couse and Exam Tracker web tool.• Built the device’s availability analysis tool

Egypt

Developing Software and Web applications to ease the workload for internal and external customers.Design, Build, and support booking system solution web-based application for hotels and clinics.