As an Incident Management professional in the telecommunications industry, my main responsibility is to ensure the efficient and timely resolution of any technical issues or service disruptions that may occur. I play a crucial role in handling and coordinating incidents, identifying their root causes, and implementing effective solutions to minimize downtime and impact on customers.I work closely with cross-functional teams, including network engineers, technical support, and operations, to swiftly respond to incidents, escalate critical issues, and communicate updates to stakeholders. My goal is to restore services as quickly as possible while adhering to established service level agreements (SLAs).In addition to incident response, I also contribute to incident reporting and analysis, identifying trends, and proposing improvements to prevent future incidents. Proactive monitoring and continuous improvement are essential aspects of my role, ensuring the highest levels of service reliability and customer satisfaction.Overall, my dedication is focused on maintaining a reliable telecommunications network, providing seamless services to customers, and effectively managing incidents to ensure minimal disruption to operations.

- Adept in Huawei, Cisco, Juniper, and ZTE IP core networking equipment and technologies- Experienced in configuring customer gateways and BGP/MPLS protocols- Knowledgeable in network security, including experience with defense against brute force attacks- Skilled in designing, implementing, and maintaining IP core networks that meet customer requirements and industry standards- Adept in troubleshooting complex IP core networking issues and finding creative solutions to resolve them- Experienced in integrating IP core networks with GPON systems and other networking technologies- Knowledgeable of industry best practices for IP core networking and experienced in applying them in real-world scenarios- Skilled in responding to security incidents and performing forensic investigations to determine the root cause and implement remediation measures- Committed to providing exceptional customer service and ensuring the high availability and performance of IP core networks.- Committed to staying current on the latest security trends and developments and adapting to evolving security challenges and threats.

- Built a system to helps all stakeholders to put more efficient works- Successfully drove 6 teams to move to new system for IP Public database, proven improving more efficient works up to 150%- Adept in Huawei, ZTE, and Dasan GPON equipment and technologies- Experienced in designing and implementing GPON systems for various clients and industries- Proficient in configuring and troubleshooting GPON equipment and networks, including Huawei, ZTE, and Dasan equipment- Strong background in GPON technology and its applications in IP core networking- Skilled in maintaining GPON systems and ensuring high availability and performance of GPON networks- Knowledgeable of industry best practices for GPON networks and experienced in applying them in real-world scenarios- Experienced in IP core networking technologies and able to integrate GPON systems with IP core networks- Adept in identifying and resolving technical issues in GPON networks, including those involving Huawei, ZTE, and Dasan equipment.

- Given challenge to do an improvement for the company within short time and make a significant difference for its result with final proposal for the assesment- A lot of depth and core trainings to further strengthening the quality of leadership such as :> Communication & Professionalism> Leadership & Management> Basic & Technical Knowledge > Personal Qualities