• Collect and document business user requirements, design data flow diagrams (DFD), create prototype designs, and conduct functional requirement analysis for corporate internal software applications and web portals. • Prepare requirements and coordinate with the web development team to embed API integration between the website and internal software system for offline donation and project modules. • Communicate and collaborate with the SMS vendor to set up and configure the SMS… Show more • Collect and document business user requirements, design data flow diagrams (DFD), create prototype designs, and conduct functional requirement analysis for corporate internal software applications and web portals. • Prepare requirements and coordinate with the web development team to embed API integration between the website and internal software system for offline donation and project modules. • Communicate and collaborate with the SMS vendor to set up and configure the SMS Application Programming Interface (API) with the IICO website and branch online portal for donation and donor reporting activities via mobile SMS. • Analyze, design, and create web portal pages for seasonal projects, making necessary changes as requested by the marketing team and other relevant departments. • Gather requirements to create a donor gift page using generative artificial intelligence (AI), designing the user interface with coordination between the marketing and development teams. • Analyze and utilize artificial intelligence (AI) online tools to support the marketing team in their Search Engine Optimization (SEO) and Search Engine Marketing (SEM) activities. • Periodically update website files and content for various IICO departmental websites, including the corporate website, using a content management system (CMS). • Prepare Excel spreadsheet reports using SQL Server 2012 and Oracle Database 11G, designing and developing reports for IICO business units and departments. • Collaborate with developers to plan and design programming/coding for online donation payment processing on web portals, integrating KNET, Visa/Mastercard e-gateway, and mobile SMS with the IICO online branch system. •Provide IT/technical assistance and training to business end users, branches, and departments for internal software applications, including the Online Branch System, ManageEngine Service Desk Plus 11, and Charity Management Information System. Show less

• Gather and document business user requirements, and design the existing Data Flow Diagram (DFD), including use cases. • Participate as a team member in the software development life cycle (SDLC), performed requirement analysis, design, development, and testing of the Management Information System (MIS), corporate website (www.iico.org), and online donation portal, with a strong emphasis on user-centered design. • Transform collected data into technical layouts by creating screen… Show more • Gather and document business user requirements, and design the existing Data Flow Diagram (DFD), including use cases. • Participate as a team member in the software development life cycle (SDLC), performed requirement analysis, design, development, and testing of the Management Information System (MIS), corporate website (www.iico.org), and online donation portal, with a strong emphasis on user-centered design. • Transform collected data into technical layouts by creating screen prototypes and modules of the MIS software using Oracle Forms and Reports. • Design and develop the relational database management system (RDBMS) for the MIS application and web portal using MS SQL Server 2012 and Oracle 11G databases. • Create and execute various test cases, identify and report bugs, collaborate with developers to resolve issues, and maintain test documentation. • Use JIRA to create and manage user stories and tasks for team members, enabling custom workflows, screens, fields, and dashboards. • Analyze and design entity-relationship (ER) diagrams for multiple databases, including the creation and modification of tables, stored procedures, indexes, triggers, and views. • Prepare, plan, and collaborate with developers on programming/coding tasks for online donation payment processing through web portals, integrating with KNET, Visa/MasterCard e-gateways, and SMS systems for the IICO online branch. • Actively participated between business users and the development team to integrate and upgrade multiple internal software applications, managing code version control using Team Foundation Server (TFS). Show less

• Designed, developed and administrate the Boushahri Group Corporate website (boushahrigroup.com) Web based FMCG Project (Online Room Service – www.roomserviceq8.com) the project comprising of online selling FMCG products with Credit Cart & KNET Integration. • Implement SEO best practices to improve search engine ranking and visibility. • Supervise the team members and provide application support for Backlog & Live Data entries in sales & distribution module of SAP system. •… Show more • Designed, developed and administrate the Boushahri Group Corporate website (boushahrigroup.com) Web based FMCG Project (Online Room Service – www.roomserviceq8.com) the project comprising of online selling FMCG products with Credit Cart & KNET Integration. • Implement SEO best practices to improve search engine ranking and visibility. • Supervise the team members and provide application support for Backlog & Live Data entries in sales & distribution module of SAP system. • Coordination between SAP Consultant & business users to transform the business requirement of sales & distribution module for smooth SAP operations.• Monitor and optimize software performance, conduct tests and debugging to address technical challenges.• Frequent visits to branches, warehouses, and outlets to provide software application support and user training. • Create and maintained software technical documentation to both system features and design. • Interact and communicate with end user to resolve their problem through email, phone, web. Show less