Maintained equipment inventory and prepared new systems for users according to company policy. Provide User Support to maintain smooth working Environment. Check Internet Link & Manage VPN Users through Kerio Controller Firewall. Manage User rights of Microsoft Source Safe Manage Users on Active Directory. Monitored server-based services, including mail servers, DevOps servers, Active Directory, SQL instances, and Oracle databases as per DBA queries. Performed user backups using Sync base Utility (Veritas DLO). Monitored attendance machines, network switches, Wifi routers, and network printers. Report & Resolve Some Hardware Issues Like HDD Fault, Rams, Raid Card. Manage Port Forwarding Through Kerio Control.

Assisted in the setup and maintenance of network infrastructure. Provided support for IT systems, troubleshooting hardware and software issues. Performed networking troubleshooting and diagnostics to identify and resolve connectivity issues. Participated in network security measures and data backup protocols. Collaborated with team members on IT projects, ensuring timely completion.

Managed sales, purchases, and repairs of computer hardware, including LCD screens. Specialized in motherboard replacements and hardware installations. Provided expert technical support for Windows, Windows Server, software, and game installations. Configured and maintained Windows Server environments to meet organizational needs. Ensured customer satisfaction through quality service and product knowledge. Maintained inventory and ensured stock availability for hardware and software products.