Muhammad Faisal Email & Phone Number

Holly Springs, Nc, Us

Louisville, Kentucky, United States

Rtp

Raleigh, North Carolina, United States

• Coordination with EMC/NetApp Vendor to plan installation and decommissioning.• Deliver and install storage solutions hardware (EMC/NetApp).• Lead all aspects of projects, including capacity planning, resource allocation, project documentation, client engagement, and change management.• Address and resolve project risks, roadblocks, and obstacles while securing resources to efficiently complete deliverables.• Help the project team members with the design and development tasks.• Planning and execution of migration data from lease end-of-date EMC frame to new targeted frame • Planning and execution of decommissioning of lease end hardware and sending them to the bank on time,• Coordination with lease accelerator to make sure we are returning all hardware in a timely manner.• Manage daily break-fix operations and schedule change requests with the coordination SOC team.• Planning upgrades of EMC frames with the coordination of the EMC team• Planning upgrades of NetApp filers with the coordination of the NetApp team

Raleigh, North Carolina, United States

Identified the hardware and hosts needed to move from the RTP5data center to the RTP1 data canter.• Coordination with all cross-team members who are involved in the hardware movement.• Coordination with all team members during the change request implementation.• Got confirmation from the clients once all movements werecompleted.• Weekly represent data to the Cisco management on the progress.

Raleigh, North Carolina, United States

• Provide technical support for customer's large storage environment in US, UK, and India region datacentres.• Monitor and provisioning.• Working on Data Centre storage migration and capacity planning• Perform storage allocations and configurations management on a daily basis to Linux, Windows, and VMware Hosts.• Support and lead break/fix issues in the customer storage environment.• Proactive monitoring and health checks of storage subsystems as part of daily/weekly tasks.• Administration of NetApp storage, and EMC Storage environments.• Generating reports for customers - Storage utilization, capacity management, Offline Ports.• Performs necessary storage infrastructure maintenance in accordance with EMC/NetApp and customer's change management policies.• Maintaining and updating documents & Assets Management.• Vendor Management.• Data replication techniques using NetApp Snapshot, Snapmirrors, and Snapvault.• Preparing Monthly capacity reports for all storage products.• Update the Risk and issue on a regular basis in the environment and highlight it to the customer.

New York, United States

• Administrating, Monitoring, Configuring & troubleshooting existing Storage Infrastructure of6.5 PB Data.• Managing 119 EMC Site (Storage Sites) across the globe including 4 DCs.• Took service improvement initiatives to improve the availability/performance of the storage infrastructure by implementing EMC best practices.• Handling Day-to-Day Storage Requests, including incidents, problems, changes, and capacity.• Automated Storage Capacity Reports on a Monthly bases for Capacity Planning.• Retiring Virtual & Physical Severs, coordinating for Array Data erasure and cleaning up the used old configuration in order to maintain infra.• Storage optimization through performance analysis and load distribution across storage resources.• Rack & Stack New Physical Server, Manage Patch Panel and running Fabric Cables, labelling.• Performed Fabric migration from old to new Brocade Switches.• Validating, Configuring & Updating Dial home Distributed templates across all mid-range arrays.• Coordinating the power outages across the Storage Sites.• Engines to SAN Switches and verified the redundancy and Performed Proactive Disk Replacement.• Automated Brocade Switch Alerts.

Ohio, United States

Administered a SAN environment comprising of EMC VMAX/VNX/CX and Dell Compellent ArraysResponsible for infrastructure tasks including provisioning storage, connectivity issues, upgrades, and day-to-dayissues and auditsPerformed storage allocation by creating volumes, creating a server with HBA's and presenting the volumes to theserver using Compellent Enterprise ManagerPerforming NetApp SnapMirror, Clone and SnapVault and Performing NetApp code updatesCreated aggregates/volumes/Qtrees in the NetApp environment and provisioned storage to different teams on theirrequirementsDiagnosed and troubleshooted issues related to multipathing drivers, HBA firmware and zoningTroubleshoot the SAN connectivity on different Operating Systems like Windows, VMware ESX, Linux and SolarisConfiguration and Troubleshooting issues in NetApp and CX storageTroubleshooting, and resolving issues like one-path-down, hosts not seeing storage, HBA failures, storage allocations,mapping, masking, and zoning on CISCO SwitchesCreated change management tickets and worked with the server admins and DBAs to inform any possible impacton the server and databaseCreated tickets and assigned them to the system administrator Windows/Unix to generate heat reports on the serverfor analysis and for any possible updates and fixes

Karāchi, Sindh, Pakistan

• Managed, the Human Capital Management team of the Technical Support Services department of Sidat Hyder, which provided Technical Support Services for more than 500 users and 100 clients are using more than 800 modules of Sidat Hyder’s Human Capital Management applications.• I was involved in Installation, Implementation and Support of Sidat Hyder’s ERP suite of application, comprised of Financials, A/c Payable, A/c Receivable, Fixed Assets, Human Capital Management for a diversified customer base.• Coordinated with business users to analyze complex business processes, identify problems and develop alternative solutions. Plan the execution of system implementation and integration as well as system and data testing.• Provided technical support services to customers in solving product functionality problems. Responds to customers’ telephone queries, resolves software problems and recommends & implements corrective action. Review complex problems with management for product support.• Presented and provided reports of customer support call statistics to the management.• Supported Quality Assurance team to improve software quality.• Have an excellent track record of successful implementation and support of application software projects.• I have also involved in the installation, configuration and management of• Relational Database Management System like Microsoft SQL Server, Sybase & Oracle.