Track all installation appointments and work orders are fulfilled and delivered on time.Monitor and ensure that all fault tickets are resolved timely and meet performance SLA.Prepare monthly performance indicator reports according to the SLAframework.Monitor and ensure that all work orders are completed timely and meet performance.Perform in-depth trouble-shooting of faults with using OTDR, GPON meter and power… Show more Track all installation appointments and work orders are fulfilled and delivered on time.Monitor and ensure that all fault tickets are resolved timely and meet performance SLA.Prepare monthly performance indicator reports according to the SLAframework.Monitor and ensure that all work orders are completed timely and meet performance.Perform in-depth trouble-shooting of faults with using OTDR, GPON meter and power meter/lightsource.Conduct in-depth analysis of statistics through system analytics on fault tickets to identify rootcause of fault trends and potential network problems.Conduct joint on-site testing and verification tests with QP/RL and RSP personnel to determineroot cause of fault and resolution.Conduct regular on-site inspections of on-going works to ensure that contractors adhere toestablished work procedures such as end-to-end testing, installation standards and safety workprocesses.To supervise staff and contractors to complete projects. Show less

• Provide installation, maintenance and repairs on VTM (second line maintenance) and equipment.• Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned.• Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately. • Perform various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate, and/or according to established… Show more • Provide installation, maintenance and repairs on VTM (second line maintenance) and equipment.• Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned.• Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately. • Perform various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate, and/or according to established procedures.• Verify that the site environment meets the requirements prior to installation; Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer's requirements.• Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine.• Respond to a customer call, which will include problem identification, escalation and resolution of operating system software problems; Responsible to keep customer informed during the problem resolution process; Perform service verification and customer satisfaction surveys relating to the situation.• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.• Support, Supervise and Manage Technical team, assigned Adhoc calls and do Scheduled Preventive Maintainance.• Liaise and working closely with the Principals, give feedback to Principals to make the machine more proactive and user friendly for the customer. Show less

• Provide installation, maintenance and repairs on Notes Counting Machine, Coin Machine and Strapping Machine.• Supporting Principals - Cummins, GrG Banking, Double Power, Multi Cash and Musashi.• Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned.• Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately. • Analyze and correct all technical problems on… Show more • Provide installation, maintenance and repairs on Notes Counting Machine, Coin Machine and Strapping Machine.• Supporting Principals - Cummins, GrG Banking, Double Power, Multi Cash and Musashi.• Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned.• Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately. • Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine.• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.• Support, Supervise and Manage Technical team, assigned Adhoc calls and do Scheduled Preventive Maintainance.• Liaise and working closely with the Principals, give feedback to Principals to make the machine more proactive and user friendly for the customer.• Went to Cambodia to Train, Support and Analyze Technical team. Show less

• Provide installation, maintenance and repairs on ATM (second line maintenance) and equipment.• Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned.• Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately. • Perform various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate, and/or according to established… Show more • Provide installation, maintenance and repairs on ATM (second line maintenance) and equipment.• Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned.• Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately. • Perform various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate, and/or according to established procedures.• Verify that the site environment meets the requirements prior to installation; Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer's requirements.• Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine.• Respond to a customer call, which will include problem identification, escalation and resolution of operating system software problems; Responsible to keep customer informed during the problem resolution process; Perform service verification and customer satisfaction surveys relating to the situation.• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.• Involved in the new Coin Deposit Machine deployment and maintenance project. Show less

• Provide installation, maintenance and repairs on ATM (second line maintenance) and equipment.• Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned.• Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately. • Perform various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate, and/or according to established… Show more • Provide installation, maintenance and repairs on ATM (second line maintenance) and equipment.• Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned.• Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately. • Perform various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate, and/or according to established procedures.• Verify that the site environment meets the requirements prior to installation; Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer's requirements.• Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine.• Respond to a customer call, which will include problem identification, escalation and resolution of operating system software problems; Responsible to keep customer informed during the problem resolution process; Perform service verification and customer satisfaction surveys relating to the situation.• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.• Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities. Show less