• Grew from a freelancer on a single project to the Business Development Manager (BDM) for the largest criminal defense firm in Pennsylvania. In the first full year of becoming the BDM, overall revenue grew over 25% while total marketing costs fell over 45%. Major wins in the first year were: 1. renegotiating dated advertising contracts which were no longer producing justifiable ROI from their current rates to rates which positive ROI was gained 2. identified new advertising opportunities which became the best advertising channels for the firm 3. re-branded the firm a plain criminal defense firm to a definitive brand around their expertise in forensic science.• Manages the online marketing portfolios for six law firms across the country and maintains a high customer satisfaction grade and a 100% customer retention ratio. All new clients were received as referrals from previous clients.• Demonstrated proficiency in managing various aspects of internet branding including logo design, website design, content management, social media marketing, website optimization and online advertising including Google Adwords.• Accomplished at producing detailed marketing reports and budget forecasts.• Utilizes the latest technical tools such as website heatmaps, visitor recordings and other high-end tools to create a better user experience and produce more conversions.• Designed and directed the conversion of the company from a software house to the current setup focusing on internet marketing for law firms. During this time achieved unprecedented growth in revenue and company strength,

• Exhibited a passion for commission based sales which resulted in regularly exceeding sales goals while focusing on high-margin products.• Implemented counselor style personal selling techniques learned from Dr. Raymond DeCormier from Central Connecticut State University.• Recruited and trained new sales associates in sales techniques and product comparison/analysis.• Contributed to showroom design and product selection for new showrooms in East Hartford, Farmington and Milford.

• At the age of 18 was the youngest full time sales associate in the store and achieved high sales volumes as well as maintaining high profit margin.• Recognized as a “Million Dollar” writer every complete year with the company.• Promoted from electronics to white good after 18 months and was the youngest associate in the highly competitive department.• Proficiency sold high ticket products such as front load washing machines and plasma televisions which were new at the time.• Attended a number of company and vendor administered sales training sessions and learned and implemented the skills taught therein.

• Assisted customers and achieved high customer satisfaction.• Presented detailed product information and comparison to customers in user-friendly terms.• Employed problem solving skills to resolve customer service issues.

• Organized stock room and maintained supply of office products by reporting ordering information to management.• Assisted in yearly and quarterly inventory calculation of store wide products.