Complete comprehensive investigation using various tools and be accountable for all information researched and contained in each case file.Ensure confidentiality of all information collected during investigation.Review customer transactions to identify fraudulent activities such as account take over, friendly fraud, identity theft and similar acts/risks.Contact customer via phone and/or email to validate the transactions activities and account information.Resolve customer issues within the scope of existing service level agreements.Investigate chargebacks / fraud claims and provide analysis on loss trends. Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud.Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk; and prepare a comprehensive investigation report for all cases.Recommend anti-fraud processes for changing transaction patterns and trends.Generate suspicious activity reports and risk management reports for Managers.

• Identify and research potential customers/market.• Conduct market research to determine competitive product price.• Develop and maintain supplier relationships.• Gather useful information from customer and competitor data and formulate ways for business to improve, based on previous research.

• Conduct KYC and KYB review on merchant application for PayPal and Braintree products.• Assess merchant risk model by leveraging on PayPal data, external credit reports, merchant websites and financials and internal vetting rules to form analysis and final vetting decision.• Assess merchant credit and fraud risk based on merchant business model, industry, financials, PayPal and eBay processing history and behaviors.• Escalate to relevant department for further review when deemed necessary (Brand Risk Management, Compliance, SAR, Due Diligence and Underwriters).• Mitigate loss risk through fraud by placement of buyer/seller risk limitation or implementation of reserve on customers account for high risk business model and exposure.

• Review PayPal accounts and determine the legitimacy of the account and account holder and the associated risk (using risk fraud indicators) for APAC and North America market.• Mitigate risk of loss to PayPal by ensuring appropriate limitations or dismissal is placed on account and appropriate documents are requested from merchant.• Complete thorough investigations using multiple resources including customer contact, PayPal and eBay activity, various websites and current fraud trends.• Communicate with merchant to understand their business model and educate merchant on improving their business model.• Review and determine the authenticity of documents provided for appeals by merchant and evaluate merchant intent through merchant business activity and behaviors.

FINANCIAL SECTOR TALENT ENRICHMENT PROGRAMME - FSTEPInternational Finance and Capital Market (IFCM) Team - Intern (2013)• Responsible to create a template for comparison between local and foreign Islamic banks according to the item requested by the Head of Department. To conduct market research on Islamic Banking outlook and shared any relevant finding with the team.Finance Team - Intern (2013)• Responsible to update International Currency Business Unit (ICBU) report on weekly and monthly basis and analyzing Assets / Liabilities and Revenues / Expenses for any variances.

Treasury Department - Intern (2011)• Responsible to update bank overseas accounts to ensure sufficient balance for operations.Wholesale Banking – Corporate Investment Banking - Intern (2011)• Responsible in updating client and potential client rating through Moody Rating Analysis (MRA) and completing stress test on existing merchant that has taken facilities with the bank.