- Manage international B2B clientele as Key Account Manager for eWorldTrade.com- Digital lead generation using global B2B portals and social media.- Developing Business by ensuring sustainable growth and retention of clientele.- Expert searching of targeted buyers/ companies/ customers through social media (LinkedIn and Facebook, cold callings) and advanced searching on Google and generating potential leads and prospects.

-Consultant for ITC Project.-Expert searching of targeted buyers/ companies/ customers through social media (LinkedIn and Facebook, cold callings) and advanced searching on Google and generating potential leads and prospects.-Timely communication with clients via Skype, Email, Callings, Whatsapp, WeChat.-Giving assistance to the clients when they have problems.-Identifying the core customer problems and discussing it with the relevant department to bring solution.-Creating and updating support material that is helpful for the users.-Responsible for making support platforms user friendly and engaging.-Keeping myself updated with latest service delivery trends and come up with creative ideas.-Responsible for operating customer related portals.-Monitoring customer related portals and take appropriate action.-Engaging clients by using different modern, smart and advance techniques.-Creating reports based on the customer issues, refund and cancellations.-Responsible for highlighting new features.