Muhammad Faizan Rasheed Email & Phone Number

Islamabad, Islāmābād, Pakistan

Islamabad, Islāmābād, Pakistan

• Prioritize, plan, and execute the deliverables in timely manner• Be responsible for performing necessary analytics to track statistics & identify opportunities for improvement• Rethink the service delivery strategy & suggest improvements• To deliver key transformation and excellence projects• Ensure that voice of customer is heard with positive feedback about service quality• To track the overall business strategy and analyze opportunities for growth• Using measurable insights to build strategy for Ride Hailing Business by breaking market’s overall targets into smaller steps.

Islamabad

• Provide high quality in-person support to driver partners by determining their problems and responding effectively to their queries.• Interview and hire driver partners and ensure that they are given a thorough walk through of the procedures and processes of working at this position.• Access each driver partner's personality and ensure that they are provided with information and training on conducting themselves appropriately in front of customers.• Assign areas to each driver partner and ensure that an appropriate channel of communication is established with every driver on the panel.• Provide assistance to driver partners in troubleshooting issues such as delayed payments.• Encourage interested driver partners in providing their services by informing them of various benefits and profits associated with working at this position.• Respond to customer's inquiries regarding tariffs and provide them with information on navigating the online uber system.• Provide insight and assistance with special events,promotions and training.

Islamabad

• Billing recovery from corporate customer as per company’s standards.• To perform reconciliation of customer’s accounts with General Ledger• To prepare computerized invoices as per agreement with customers• Front desk Customer dealing, complaints and billing issue• Corporate and Home customer dealing with Meetings, Calls, Email• Posting of payments in Financial Software• Cash Handling, Cash Receipts, Posting & Recordkeeping, Petty cash disbursement• Sales Customer Dealing, Professionally and effectively by answering product and service questions• Filing, Tagging, Organizing documents in files as per annexure. Maintain records and files in accordance with standard filing system.