• Ensured smooth and efficient dealership operations, strictly adhering to company policies.• Successfully oversaw the enquiry system in the Customer Relationship Management (CRM) platform for all regions, streamlining the process for efficient customer communication and follow-ups• Collaborated the development of a Certified Used Car Portal and Evaluation Application, boosting dealership profitability and customer satisfaction• Successfully increased dealership profitability in used car sales, achieving a minimum of 60,000 PKR per vehicle, leading to enhanced revenue generation• Managed credit memos, purchase orders, and requisitions in SAP with precision.• Proactively motivated dealers to meet monthly targets through regular follow-ups, fostering sales growth.• Successfully executed advertising and promotions for Exchange & Used Car events, engaging more customers.• Implemented and monitored the Dealer Compliance Business Score Card, ensuring operational excellence.• Provided comprehensive technical and sales training to dealership staff, enhancing their skills and motivation.• Optimized evaluation sheets and refurbishment processes, elevating the customer buying experience.• Conducted dealership visits to promptly address any certified used car issues, ensuring satisfaction and loyalty.• Collaborated with stakeholders on enhancing Certified Used Car and Exchange Operations at dealerships.• Contributed to project planning for Pakistan's Biggest Certified Used Car Gala, involving quality inspections.• Conducted audits for Certified Used Car System DMIS, ensuring top-notch operations and documentation

I worked as a Design Engineer and was involved in initial concept,Mechanical design, development and management of differentproject like :1) Design of Falling Film Evaporator, Juice Heater, Tanks2) Project Planning of LPG Air Mix Plant (SNG System)3) Proposal Plan about Bagasse Storage and Handling System4) Design and Manufacture of Grating

Site EngineerWorked in Field Maintenance, Services, Deep, Shallow, Mechanical Equipment

Site EngineerWorked in Mechanical Equipment and Maintenance Department