•Setup and configured Cisco and Juniper switches/routers as well as BBUs on client sites across London.•Provided First- and Second-line support using application like Concert and RanMate Femto and created tickets on Trello to track each triage process.•Collaborated with external engineers and third-party vendors on system deployment, project management, and meeting deadlines. •Created an automated tracking documentation in Excel, using Excel formulae to export each ticket from Trello into visual graphs and tables for CTO and CCO for bi-weekly director meetings.•Implemented 3rd line support during debugs of any configuration issues with RUs or switches, Routers and BBUs with MNOs.•Worked with internal sales and engineering team with site upgrades and expansion for existing clients.

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• Worked with vendors and stakeholders to coordinate onsite activities, track timelines, and ensure projects were completed on time. • Provided technical support and commissioning for Genetec and CCure systems across Facebook offices in EMEA and APAC. • Audited and corrected data for over 250+ cameras in Genetec, improving system accuracy and maintaining compliance with company standards. • Set up and configured card readers and cameras in CCure, Genetec, and Axis, troubleshooting technical issues and collaborating with engineers to support seamless office expansions. • Programmed and tested card reader encryption using CCure, ensuring doors functioned under various conditions and enhancing overall security protocols.• Supported and led Facebook project of ACAP Axis camera’s installation across EMEA in the space of 6 months.

Conducted data analytics of profit/loss and product insights using Power BI and Tableau. Provided actionable insights to stakeholders, leading to an increase in revenue. Developed a predictive analytics model that identified underperforming product lines, resulting in a boost in sales. Gathered requirements from business clients and proposed technological enhancements. Implemented a new modeling technique, resulting in a reduction in processing time for customer comparisons. For example, introduced an automated system for requirement gathering that reduced turnaround time. Developed SQL queries to extract data from multiple tables, reducing turnaround time. This contributed to a more efficient data processing workflow. Streamlined the data extraction process, reducing errors and improving data accuracy. My contributions to implementing a new modeling technique resulted in saving quarterly hours in customer comparisons, underlining my problem-solving abilities. Initiated and conducted training sessions on advanced data analytics techniques, enhancing the team's proficiency in data interpretation and contributing to a 20% increase in project success rates.

Designed automation templates for reporting deliverables, reducing labour costs. Developed an automated reporting system that reduced manual data entry errors. Optimised queries, resulting in an improvement in database performance and loading speed. Introduced performance monitoring tools that improved database efficiency. Contributed to a reduction in data errors through rigorous data record and report proofreading. Implemented a data validation process that improved accuracy in reporting. Spearheaded a project to implement data governance policies, resulting in a reduction in data inconsistencies and errors.

Conducted business and functional requirements analysis, system design, and development testing for software projects, ensuring successful project delivery. Led a team in developing a student portal that improved user satisfaction. Troubleshooted hardware, software, and network problems, achieving a decrease in system downtime. Introduced a proactive system monitoring protocol. Participated in meetings with developers and testers to facilitate collaboration, resulting in an improvement in project completion rates. Implemented a streamlined communication process that reduced project delays. Established and led a knowledge-sharing initiative, resulting in an increase in team collaboration and information exchange.