Muhammad Hakimi Email & Phone Number

Kuala Lumpur, My

Selangor, Malaysia

-Oversee the day-to-day operations and functions of the Managed Services Centre (MSC). Monitor the network and services in line with MSC's established processes and procedures in a 24/7 environment.-Deliver daily technical support and fault management for core network products and services. -Handle incident management, field technical inquiries, manage escalations, and report on behalf of customers.-Provided support and conducted troubleshooting for core network products such as Metro Ethernet, IPVPN, DIA, FTTH, and MPLS.-Implement basic configurations on CISCO/JUNIPER routers & switches.-Coordinate with multiple parties as part of the troubleshooting process to resolve issues such as hard down, latency, and packet loss.-Collaborate with service managers to ensure seamless customer management.-Work closely with field engineers and project managers during planned events.-Coordinate with field engineers to perform comprehensive end-to-end throughput/RFC tests.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

-Researched and identified effective solutions to software and hardware issues, ensuring optimal functionality and performance.-Diagnosed and troubleshoot various technical issues, including network setup and configuration, with a meticulous approach.-Conducted thorough follow-ups with clients to verify the successful resolution of IT system problems and guarantee their full functionality.-Provided exceptional support and efficiently managed network maintenance for prominent hotels and residences, such as Geo38, Windmill, and Vista Residence at Genting Highland.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

-Provided high-speed internet connectivity to residences and hotels utilizing Gigabit Ethernet Passive Optical Network (GPON) technology, with a primary focus on fibre optic medium. -Conducted basic configurations on Mikrotik routers, including setting up IP ports, DNS, default gateways, DHCP, and NAT, ensuring seamless network operations.-Configured TP-LINK and Mercusys routers to establish PPPoE connections, configure SSID, passwords, and VLANs, and enable remote management, enhancing network security and performance.-Demonstrated exceptional troubleshooting skills to quickly identify and resolve various issues, such as lost Internet connections, utilizing effective troubleshooting methodologies.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

-Delivered and maintained network and services, including remote access and wireless LAN, to ensure seamless connectivity and optimal user experience.-Installed new PCs and Microsoft Office suites for customers, ensuring proper setup and functionality of hardware and software.-Acquired comprehensive knowledge of the cabling structure in a new building, allowing for efficient network planning and implementation.-Provided expert services, including formatting and troubleshooting, for PCs and laptops to optimize performance and resolve technical issues promptly.

Bachelor Of Engineering - Be, Telecommunications Engineering

Diploma Of Education, Electrical, Electronics And Communications Engineering

Secondary School, Accounting