Muhammad Hakimi Email and Phone Number

Monitoring and administering the feedback management system.-Handling feedback management system usingSTARdesk and CAREsys with understanding of thepriority and case owner-Handle all escalated communication in aprofessional and positive manner.-Handle second level cases where necessary.Experience in managing SLA with CRM applicationsystems.-Manage; attend and reply customer issues that arereceived via direct customer contact; supervisors;regulatory agencies; and executive management vialetters; emails; fax etc.-Analyze overall customer service practices andrecommends new business policies and practices to improve efficiencies and quality.

1. Responsible to the Head of Medical Compensation Technical Evaluation Unit.2. Develop and improve the E-data system for registration application information for medical facilities for civil servants and retireesgovernment.(a) Help carry out activities:(i) Develop, implement and maintain data and information systems thatused by the department. (PHP)(ii) Fill in the application information in the system and ensure the informationRegistration is updated and organized.(iii) Carry out a study of the appropriateness of the organization's existing information system andthen analyze, design, develop, implement andmaintain the information systems used in the organization.(iv) Apply information technology knowledge and skills andcommunication (ICT) in performing task functions based on needsorganization.(v) Carry out analysis and be a source of reference in the field of work.

-Data Analyst for Project OASIS, PETRONAS's FinanceTransformation Digital program, wherebyresponsible for to ensure the data discovery meetsbusiness outcomes.-Mapped critical data elements from data sources,and enabled into Enterprise Data Hub to be servedacross the integrated Finance Systems.-Build data integration from DevOps to PowerBI-Prepare UAT documents, presentations for trainingpurposes

-Creates database using Microsoft SQL Server-Tasked to ensure Database Administrative jobs arekept well in a structured manner-Exposed to vendors while building networks andstakeholder management system