• Customer Conversion Rate: 20% from leads to customers. • Agencies Developed: 3 new liner agencies in past year. • Shipments Managed: Coordinated 50+ shipments monthly. • Customer Support: Achieved a 90% satisfaction rate on Nvocc & Freight Forwarding Services.

Key Responsibilities:• Analysis and monitoring of operational data to ensure potential problems are averted.• Inspect timely slot remittances. (Follow finance team)• Quick responsive to customers to provide relevant information.• Must be familiar of maximum operational issues including exceptional problems at destination and be smart enough to resolve them.• Dealing with Lines and Carriers.• May also be required to act as a member of an emergency answerable… Show more Key Responsibilities:• Analysis and monitoring of operational data to ensure potential problems are averted.• Inspect timely slot remittances. (Follow finance team)• Quick responsive to customers to provide relevant information.• Must be familiar of maximum operational issues including exceptional problems at destination and be smart enough to resolve them.• Dealing with Lines and Carriers.• May also be required to act as a member of an emergency answerable team.• Capable of data maintaining in a clear and structured way.• Answerable to customer’s, Line’s & Agent’s emails.• Contribute to team efforts by accomplishing related results as needed• Collaborate with BDM on business development plans.• Support on boarding of new business.• Address customer satisfaction issues promptly.• Collaborate with BDM and Operations teams to maximize the company's presence with the mutual goals of retaining all existing business and gaining new business.• Act as the liaison for our back-office operations.• Manage operational escalations and ensure issues are immediately resolved.• Understand, communicate, and execute management goals.• Develop and maintain positive relationships internally across all departments and functional areas, as well as externally with customers and key suppliers• Also looking Europe back office Operations Show less

Client handled: Wilko UK & Macy's US• Executing overall planning for global clients like Wilko & Macy's• Delivering superior Customer experience to our customers • Executing all operations tasks on time and on plan to support our Customers success • Proactive in identifying issue and mitigating them, ensuring that issues raised are resolved quickly. • Closely collaborate with other teams within and across CSO/DOC • Acting as the first point of contact for customers… Show more Client handled: Wilko UK & Macy's US• Executing overall planning for global clients like Wilko & Macy's• Delivering superior Customer experience to our customers • Executing all operations tasks on time and on plan to support our Customers success • Proactive in identifying issue and mitigating them, ensuring that issues raised are resolved quickly. • Closely collaborate with other teams within and across CSO/DOC • Acting as the first point of contact for customers • Actively building strong relationship with customers • Adhering to the standard process and customer specific IOP’s and monitor respective KPI’s • Managing the shipment/ file from booking to invoicing in accordance with agreed processes and IOP/SOP • Preparing all required documentation timely and accurately • Proactive communication with customer/suppliers in case of exceptions • Resolving operational issues / escalations quickly and effectively • Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders • Executing all operational finance process in accordance with customer and company guidelines • Updating all systems and milestone timely and accurately Show less