Salesforce Administrator
Current• Working as a Salesforce Admin by providing day to day end user training and support for Salesforce.com users.• Created profiles, roles based on organization role hierarchy and implemented record-level and field-level security and configured their sharing settings.• Build the organization’s role hierarchy by adding the roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.• Created workflow rules, approval processes, tasks, email alerts, field updates and outbound messages to manage the workflow & approvals.• Created custom reports based on business needs and associated them to dashboard.• Worked with the sales and service operations team, product management team and other stakeholders to capture requirements.• Worked with functional leads to transform and develop new requirements into design and implementation.• Migrated data from legacy CRM systems in batch or one-time using data loader.• Worked with various salesforce.com standard objects like Accounts, Contacts, Leads, Cases, Opportunities, Activities, Reports and Dashboards.• Used change sets for deployment.• Experienced and Admin user of Skyvia (Data Integration Tool).• Experienced working with OwnBackup’s backup and restore processes.
