• A Certified Salesforce Administrator with hands on experience in maintaining enterprise level Salesforce.com CRMs.• Experience in working with both Sales Cloud and Service Cloud by assisting internal team for managing the customer relationship with the company.• Experience in understanding business requirement to design the required entities like custom objects, creating the relationships and junction objects.• Expertise in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Approvals, Workflows, Validation Rules, Case Escalation Rules, Case Assignment Rules, Lead Assignment Rules, Reports, Schedule Reports, Knowledge Base, Territory Management, Dashboards, Data Validation, and Data Management.• Experienced in handling complex Salesforce data loading tasks.• Experience in implementing security and sharing rules at object, field, and record level using Profiles, Roles, and Permission Sets for different users at different levels of organization. Also created various custom profiles and configured the permissions based on the organizational hierarchy.• Extensive work experience in designing of custom apps, custom objects, custom fields, custom tabs, custom reports, profiles, roles, queues, support processes, record types and various other components.• Experience in debugging and fixing all sorts of production bugs, development issues, testing issues, UAT user privilege issues, data issues.• Experience in using declarative features like flows, process builder, validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.• Skilled in using data manipulation tools like Excel.• Excellent communication and interpersonal skills, accustomed to working in both large and small team environment.• Capable of reading and writing SOQL queries.• Experience in working within Agile delivery methodology.• Skilled in using data manipulation tools like Excel.
