Muhammad Hammad Khan Email & Phone Number

Karachi Division, Sindh, Pakistan

• Initiating, planning, executing, controlling, and closing the work of a team to achieve goals and meet success criteria, within the given cost, time and resource.• Empowering team members with skills to improve their confidence, product knowledge and communication skills.• Identify and manage project risks & their possible/alternate solutions, maintain relationship & smooth communication with customer & all stake holders.• Project reporting & analysis, measure performance of on-going project, designed and maintain a dashboard to review progress.• Create and maintain project reports, analytics & presentations, Work closely with business intelligence team for business performance reviews, Present analytic findings to the management for effective decision-making.• Utilizing project management basic tools.

Karāchi, Sindh, Pakistan

•Lab: Applied Physics•Lab: Operating Systems•Lab: Data Communication and Computer Networks

Karāchi, Sindh, Pakistan

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.• Ensure that all projects are delivered on-time, within scope and within budget.• Managing projects via Oracle project module; creating, implementing and finalizing the projects delivery.• Managing cross functional team issues related to projects.• Communicate with customers and project stakeholders for the impeccable execution of projects.• Developed team communications and information for meetings.• Identified issues, analyzed information and provided solutions to problems.• Improved operations through consistent hard work and dedication.

Karāchi, Sindh, Pakistan

• Responsible for proactive monitoring, optimization, maintenance and support of all network hardware, policies, procedures and associated systems to corporate clients.• Liable to provide technical support & business correspondence for all branches where LDN link {Fiber, VSAT, PMP, P2P, Ethernet & WiMAX } is deployed including Head Office & Disaster Recovery (DR) Site.• Troubleshoot, identify and repair complex network issues for WAN, LAN, Internet connections and end-user issues while working within internal ticketing/trouble reporting systems.• Communicate and coordinate network maintenance, operational status, and downtime to users.• Respond to emergency network outages in accordance with business continuity and disaster recovery plans, assisting other departments as required.• Interact with vendors, outsourcers, and contractors to secure network products and services.• Monitor and identify network capacity and performance issues to maximize efficiency of company communication systems.• Recommend network design changes based upon system review, test results, monitoring data and company requirement.

Karāchi, Sindh, Pakistan

• Working on FTTX media and GPON media.• Utilize Field engineers for Installation of Media Convertors O-Ring, Cisco ME Switches and GPON ONTS.• General overview of GPON network and OFC NMS with basic trouble shooting of GPON ONT with the help of GPON NMS, continuously coordination and support to field Teams.• Deployment and troubleshooting of Wimax & GPON CPEs, Optical Fiber Media Convertor and ISM Links.• Configurations Cisco Switches and with troubleshooting.• Coordination’s with field teams and Vendors.• Field team’s utilization according to priority based tickets.• Resourcefully manage service provisioning and after sales activities through extensive follow-ups with cross- functional teams nationwide.• Co-ordination with other departments/stake holders in case of support or requirement.• Suggest methods to utilize teams and resources in the most efficient manner, increasing productivity and reducing costs.• Responsible of new deployment projects Wateen Telecom offers to customer.• Ensure precise management and utilization of Project Inventory over Portal & in store, also maintain the IN• and OUT record of inventory.• Responsible of Data Compilation and Maintenance of master record of Wateen Telecom Limited.

Karāchi, Sindh, Pakistan

• Conducted Several Trainings & Labs based on CISCO CCNA Routing and Switching.• Working on Cisco catalyst switches.• Working on Cisco routers.• Maintains Campus Network.

Karāchi, Sindh, Pakistan

• Handle 100+ calls daily,with duties including signing up new customers,retrievingcustomers data , presenting relevant product information , and cancelling services.• Research complicated cases without prompting to provide more comprehensive service tocustomers.• Provided basic technical support for clients on a wide range of company products ,resolving issues.• Learned how to use Siebel CRM Systems ,Cisco IP Communicator and company portals.

Karāchi, Sindh, Pakistan

• General overview and demonstration of SDS equipment and its Operations• Visit Client site with Field engineers for Installation of Media Convertors O-Ring, Cisco MESwitches and GPON ONTS.• Monitoring GPON NMS (Network Monitoring Service).• Field team’s utilization according to priority based Tickets (Complains).• Basic Trouble shooting and operation management of SDS activities.• General overview of GPON network and OFC NMS with basic trouble shooting of GPONONT with the help of GPON NMS, continuously coordination and support of field Teams.• Deployment and troubleshooting of Wimax & GPON CPEs, Optical Fiber Media Convertorand ISM Links.• General overview of LAN and WAN Network, Router and ME-switch configurations andmanagement.

Karāchi, Sindh, Pakistan

• Involved in end-to-end analysis,design,development,deployment and support of HospitalManagement and Information System (HMIS).• Communication with an immediate supervisor within the project. Moreover, directlyconsulted client individuals.• Interaction with Project Manager, System and Database Architects to develop andimplement technical solutions.• Involved in Debugging, Testing, and Diagnosis of critical modules of the applicationsystem.