Assisting riders through chat to resolve operational issues such as navigation, delivery challenges, and technical difficulties, ensuring smooth and timely deliveries.Collaborate with the operations team to enhance delivery service quality.Addressing rider concerns regarding order assignments, delivery delays, and customer queries by providing quick and effective solutions.Allocating riders to specific zones based on demand and delivery needs, ensuring proper coverageManaging rider shift schedules to meet peak demand times and ensuring sufficient rider availability across different zones.