-Developing and executing social media and communication campaigns in line with marketing objectives-Managing customer engagement and addressing queries promptly-Analyzing and reporting on feedback and online reviews-Creating and scheduling content for Hub, Hero, and Hygiene across all channels-Collaborating with Marketing, PR, and Communications teams to maintain brand consistency-Planning and executing monthly content calendar posts-Generating ideas for online marketing campaigns-Staying informed of new products and features through liaison with Development and Sales departments-Establishing and nurturing relationships with customers, potential customers, and industry professionals-Staying current with digital technology trends-Achieving a CSAT score of >95% and an SLA of three hours or less across all channels-Using memes, humor, and witty responses as a mode of communication and engagement-Utilizing the latest Social Media management tool; Sparkcentral by HootSuite-Providing training and support for new members of the Social Media team.

-Expertly lead and execute social media campaigns on various platforms, including Facebook, to drive engagement and increase brand awareness.-Develop and implement comprehensive social media planning strategies, community management tactics, and data analysis to drive customer engagement and growth.-Continuously monitor the company's online presence and engage with users, building strong customer relationships and fostering brand loyalty.-Create and manage an engagement calendar to plan and schedule social media content in advance.-Effectively curate and escalate user-generated content to internal teams and stakeholders to enhance brand reputation and customer engagement.-Utilize advanced analytics tools to track the performance of social media campaigns and make data-driven decisions to optimize results.-Collaborate cross-functionally with internal teams and stakeholders to align social media strategies with overall marketing goals.

-Conducted regional geological strata studies for mineral insights.-Observed mine operations during site visits-Learned about mine design and deposit pattern-Gained insights into support and ventilation systems.-Learned about underground and surface-hauling methods

-Studied regional geological strata for local geology and mineral insights-Joined on-site quarry visits for hands-on mining exposure and safety knowledge-Learned drilling and blasting patterns, emphasizing safety and practical use-Supported crusher and material storage, gaining real-world material handling experience