• Provided front-line customer service and technical support for mobile labs, smart classrooms, and computer labs across multiple campuses.• Assisted clients at the ITS counter with issues related to laptop computers, operating systems, telephones, PC applications, and voice/data/video networks.• Utilized Service Now Support to document and resolve user issues, ensuring efficient service delivery.• Managed IT services including laptop and instructional equipment check-out, performing QA, imaging laptops, and providing procedural information to staff, faculty, and students.• Assisted with event setup/teardown, IT preventative maintenance, and IT asset inventory management.

As a Network Analyst Co-op at Dufferin-Peel Catholic District School Board, I:• Managed LAN, WAN, and SD-WAN infrastructure for 160 facilities, supporting 80,000+ students and 10,000+ staff.• Gained experience in cybersecurity, cloud technologies, and VoIP systems.• Utilized tools like SolarWinds Orion to monitor and resolve network issues.• Assisted in designing, configuring, and troubleshooting network systems.• Contributed to key projects, including network migrations and implementations.