Muhammad Hasan Email & Phone Number

Cairo, Egypt

Dedicated to our respectable customer who had chosen NBE to be his / her own banking provider.

Cairo, Egypt

As a Platinum Customer Service Representative specializing in VIP and Wealth clients, I am responsible for swiftly acknowledging and resolving customer complaints, ensuring a seamless experience for our most valued customers. With comprehensive knowledge of our products and services, I provide accurate and timely responses to inquiries. My role also involves processing orders, forms, applications, and requests with precision. I meticulously maintain records of all customer interactions, transactions, comments, and complaints, ensuring that every detail is documented to uphold the highest standards of service excellence.

Cairo, Egypt

As a Customer Service Representative for Commercial Customers at the National Bank of Egypt, I provided tailored financial solutions to meet the diverse needs of our clients. My responsibilities included:Advising Clients: Delivered detailed information on bank products such as checking and savings accounts, college savings plans, retirement accounts, loans, and more, ensuring clients received the most suitable options for their financial goals.Promoting Digital Channels: Educated clients on the bank's digital services, highlighting how these platforms could enhance their banking experience, reduce the need for branch visits, and streamline their interactions with us.Communicating Complex Financial Information: Simplified complex financial concepts, such as interest rates, loan comparisons, credit scores, and identity theft recovery, making them easily understandable for our clients.Handling Disputes with Precision: Attentively listened to customer concerns, accurately assessed the issues, and provided prompt and effective solutions, ensuring client satisfaction.Exemplifying Patience and Friendliness: Maintained a positive and supportive demeanor, even in challenging situations, to foster trust and ensure a high level of customer satisfaction.Active Listening and Responsiveness: Practiced active listening to fully understand client needs and provided quick, accurate responses, guiding them through any challenges and enhancing their overall experience with our services.

Cairo, Egypt

As a Retail Customer Service Representative at Vodafone Egypt, I was responsible for ensuring a positive shopping experience for customers by providing knowledgeable assistance and support. My key responsibilities included:Customer Assistance: Greeted customers, answered inquiries regarding merchandise and store policies, and assisted in locating desired items.Sales and Client Relationships: Sold a variety of goods and services to businesses, particularly in Voice and Data Communications and Surveillance, requiring technical expertise. Maintained and grew strong relationships with existing clients.Technical Troubleshooting: Addressed and resolved technical issues related to equipment, ensuring customer satisfaction and seamless operation.Sales and Marketing Strategy: Developed and executed marketing plans and sales strategies to meet business objectives, including preparing and presenting sales materials to highlight the benefits of our products and services.Cost Estimation and Order Management: Estimated installation and maintenance costs for equipment and services, and ensured accurate submission of customer orders.Inventory and Cash Management: Managed variance reports and cash handling, as well as overseeing all warehouse issues in store lockers and with the commercial warehouse.Training and Development: Provided training, briefings, and updates on new products, campaigns, and procedures to trainees, ensuring they were well-informed and effective in their roles.

Cairo, Egypt

As a Telesales Representative at Vodafone Egypt, I specialized in engaging potential customers over the phone and converting leads into sales. My role involved:Capturing Attention: Skillfully utilizing the first few seconds of the call to introduce myself, my company, and the specific benefits that the customer could gain, ensuring their interest was piqued.Building Credibility and Trust: Establishing trust by clearly communicating the reputation and track record of Vodafone, reassuring customers of the legitimacy and value of our offerings.Information Gathering: Conducting thorough inquiries into the customer’s current product usage to assess whether our solutions would meet their needs, demonstrating genuine interest and making the customer feel valued.Needs Alignment: Ensuring alignment on the customer’s needs through concise summaries, creating a strong foundation for presenting relevant solutions.Providing Solutions: Addressing the customer’s pain points by offering tailored solutions, guiding them closer to a purchase decision.Closing the Sale: Emphasizing the value of the product or service before discussing pricing, and summarizing the benefits to reinforce the product’s worth and secure the sale.