- Handle Application and System deployments and installations- Planning and undertaking scheduled maintenance upgrades - Investigating, diagnosing and solving computer software and hardware faults - rapidly establishing a good working relationship with customers and other professionals, such as software developers- troubleshooting system and network problems and diagnosing and solving hardware or software faults- supporting the roll-out of new applications- Responding to breakdowns - testing and evaluating new technology- supervising junior engineering and technical staff- Implementation of multi-instance Clustering (Active/Passive) servers.- Supporting over 150 end user - Planned and designed a disaster recovery strategy for the company, a project which was highly commended by the management team.- Installed a new DBMS and managed testing schedule before successful deployment into a production environment.- Managing Large critical databases in – SQL Server Mirroring. - Setup of Mirroring, Replication, Always On, Disaster Recovery planning and procedures- Technical management and support of some 60 webhosting clients (DNS, e-mail, mailing lists, Web, databases).- Installing and maintaining databases, Maintenance and Administration of Databases and Multidimensional Cubes (Process, Backup, Restore).- Responsible for database security and also preventing data loss.- Taking part in the preparation and execution of technical tests.- Documenting troubleshooting and problem resolution steps.- Populating a database with new information or transfer existing data into it.- Designing of Security – Active Directory Groups, Roles, Users and Kerberos Authentication- Maintain good professional relationships with counterparts of engineering and customer support departments. - Identifying and escalating immediately any risks to the database service.- Installing and maintaining Security Cameras and Video Surveillance Systems (CCTV Cameras and DVR Setup).

- Handle Application and System deployments and installations- Installing and configuring computer hardware, software, systems, networks, printers and scanners - Planning and undertaking scheduled maintenance upgrades - Talking to staff and computer users to determine the nature of problems , either face-to-face or over the telephone, to help set up systems or resolve issues- Investigating, diagnosing and solving computer software and hardware faults - Repairing equipment and replacing parts as required- troubleshooting system and network problems and diagnosing and solving hardware or software faults- working continuously on a task until completion- Responding to breakdowns - testing and evaluating new technology- supervising junior engineering and technical staff- Evaluation of SQL Server configurations and provided recommendations for best practices.- Managing Large critical databases in – SQL Server Failover Clustering, Mirroring, Log-Shipping, Replication- Setup of log shipping, Mirroring, Replication, Always On, Disaster Recovery planning and procedures- Supporting over 100 end user (Desktop and wireless user) .- Installing and maintaining databases, Maintenance and Administration of Databases and Multidimensional Cubes (Process, Backup, Restore).- Administration of the database including performance monitoring and tuning.- Taking part in the preparation and execution of technical tests.- Documenting troubleshooting and problem resolution steps.- Populating a database with new information or transfer existing data into it.- Designing of Security – Active Directory Groups, Roles, Users and Kerberos Authentication- Responsible for database security and also preventing data loss.- Act as Microsoft Instructor in order to deliver SQL development and administration knowledge to junior application support agents, database admins and database developers at the company.- Act as CRM Instructor in order

- Installing and configuring computer hardware, software, systems, networks, printers and scanners - Planning and undertaking scheduled maintenance upgrades - Talking to staff and computer users to determine the nature of problems , either face-to-face or over the telephone, to help set up systems or resolve issues- Investigating, diagnosing and solving computer software and hardware faults - Repairing equipment and replacing parts as required- rapidly establishing a good working relationship with customers and other professionals, such as software developers- troubleshooting system and network problems and diagnosing and solving hardware or software faults- setting up new users' accounts and profiles and dealing with password issue- Worked as a Database Consultant and implemented database replication, log shipping.- Setup, monitoring and maintenance of SQL Server data Replication.- Installation, configuration and maintenance of security of SQL Server 2005 Reporting services.- Setup of STANDBY Disaster Recovery Server using custom Log Shipping and Backup Restore process.- Documentation of coding standards, best practices, Technical specifications, policies and procedures.- database mirroring and clustering including day today database administration.- Upgrade and migration of SQL Server 2000, 2005 and databases to SQL Server 2008 platform

IT Support and IT Assistant Manager