Experienced Application Support Executive with 3+ years of hands-on experience in providing technical support and ensuring seamless operations for web and client-based JAVA applications. Proficient in collaborating with cross-functional teams, including developers, quality assurance, and business teams, to expedite incident resolutions. Skilled in deploying and testing services on staging and production environments, troubleshooting issues, and monitoring Linux-based servers to prevent service outages.Demonstrated expertise in analyzing and troubleshooting integration issues while configuring systems. Proficient in data extraction and transformation using SQL for both Business and Products Teams. Offering on-call support for the IT Support Team to address unresolved issues and queries. Proven ability to discuss and resolve issues with different levels of management to prevent future outages and production-level concerns. Continuously conducting research and development to enhance the functionality of various services.Additionally, adept at providing 24/7 technical support for Value-Added Services (VAS) of telecom operators such as Telenor, Zong, and Jazz. Skilled in assisting clients and internal teams in extracting statistics and addressing runtime issues. Proficient in Linux and MySQL administration, including the extraction of logs as per clients' demands. Proven track record of resolving complaints, troubleshooting technical issues, and ensuring support to maintain service uptime within SLAs. Experienced in conducting daily health checks of machines, services, and servers and monitoring using tools like Nagios and Cacti, escalating and following up until resolution. Additionally, adept at handling customer calls and supporting Telenor relationship executives, as well as processing SIDs and routing requests to other mobile operators.With my extensive skills and comprehensive experience, I am dedicated to driving operational excellence, delivering exceptional support, and continuously improving services to meet business needs and customer satisfaction.