Muhammad Ibrahim Email and Phone Number
Muhammad Ibrahim work email
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Muhammad Ibrahim personal email
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Award Winner Management Professional and leader in Transportation with glorious experience of 32 years – 16 years in Bangladesh Air Force as a Commissioned Officer, 05 years in largest telecommunication company of Canada "Bell Canada" in Sales and Customer Service and 09 Years in Toronto Transit Commission gaining gradual skill from route level in both Bus and Subway/Metro rail management. Looking for a career anywhere of the world but specially in the Gulf Region to take new challenges to offer my groundbreaking knowledge with excelled experience in Transit system, innovative expertise to achieve maximum output and KPI for the organization.Presently, I am working as a "Station Manager" in Toronto Transit Commission (TTC) – Third largest transit system of North America. I am proud and I love what I do in the field of Transit System. I have a seamless and outstanding portfolio wherever I worked throughout my career and earned praise from my superiors. I always put my performance to bring maximum output and growth for the organization. I never ran after excellence, but the excellence followed me due to my result-oriented performance. I always aim to break my own KPI. Beside my highest-level of education of Master’s in Commerce and MBA in Human Resource, I am also bringing forward my 32 years of experience that includes more than 25 years of experience in Supervisory and Managerial level in different positions and organizations. I am proud to have an excellent experience of working with various organizations in multi directional capacity. I am confident that my extensive experience with a solid background, coupled with my drive and enthusiasm would enable me to make a significant contribution to your organization. My multilingual ability of speaking (English, Bengali, Hindi and Urdu) will allow me to communicate to a broader customer base when it comes to Customer service in a multicultural environment. I possess highly effective interpersonal and communication skills. I am experienced in working well under pressure, achieving target and upholding organizational values.
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Station ManagerToronto Transit Commission (Ttc) Mar 2016 - PresentToronto, Canada AreaResponsible for the safe, courteous, efficient and orderly management of subway stations•Monitoring the performance of station Janitors to ensure adherence and compliance to TTC regulations, policies etc.•Overseeing and indirectly supervising station-based hourly rated employees to ensure a high level of customer service, adequate provision of resources, and assistance for situations beyond their expertise•Providing a high standard of customer service by modelling TTC values and portraying a helpful and professional image•Conducting daily inspections of assigned stations and noting building, equipment, service or cleaning issues•Acting as the Emergency Response Commander (ERC) during station emergencies, ensuring the safe and prompt restoration of service in conjunction with other TTC personnel and outside agencies•Acting as a frontline representative, resolving complaints regarding employees, station conditions, service routes etc.•Actively supporting fare line management, ensuring the accurate and timely distribution/collection of fare media, and resolving fare disputes•Providing directions and assistance with respect to routes, local attractions, special events, fares and timing•Ensuring that station controls facilitate the speedy flow of customers to minimise platform congestion•Controlling train and station related incidents as necessary to minimise service disruptions and lost time•Investigating a variety of TTC incidents, accidents, injuries and other occurrences•Submitting recommendations regarding policies, schedules, service performance, regulations, signage etc.•Assisting in the development and implementation of new policies and strategies.•Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed in accordance with the Ontario Human Rights Code and Related Orders. -
Transit OperationTtc Aug 2013 - PresentToronto, Canada Area
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DmaBell Canada Jun 2008 - Aug 201350 Eglinton Ave E, Toronto, On, Canada.Direct Marketing Associate -
Marketing AssociateBell Canada As Jun 2008 - Aug 2013my Job Responsibility Includes: Explained products or services and answer questions from prospects;Obtained customer information and enter into a database using different marketing, sales and Customer support tools and applications e.g. ARICS, BCRIS, CSM, UT, Max +, IQUAL, Multi Max, IEX etc. ;Record names, addresses, purchases, and reactions of prospects contacted;Adjust sales scripts to better target the needs and interests of specific companies;Participated in discussion about sales and marketing strategizing activities. Reinforced specific marketing initiatives such as special events or seminars with follow-up calls;Obtain names and telephone numbers of potential customers from sources such as databases, the internet, purchased lists and from relevant organizations or associations;Answer telephone calls from potential customers who have been solicited through marketing campaigns;Schedule appointments for business unit representatives to meet with prospective customers;Conduct client or market surveys in order to obtain information about potential customers.
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Worked As Customer Service RepresentativeStartec Global Communication Feb 2007 - Jun 2008where my Job Responsibility Includes:Offered systematic services as part of the lending team. Analyzed and evaluated financial statements. Processed financial statements and the cash-flow projection. Record findings; Plan separate recommendations on suitability of conceding credits for the corporate lenders.Provided with billing information and instalment information.Provide account details and make arrangement of payments of the customers.Researched and resolved billing discrepancies and recommended product according to customers need by analyzing their accounts. Negotiated payment schedules and terms. Determined accounts to be handled by outside legal counsel. Prepared correspondence to customers. Achieved 100% quality assurance from customer satisfaction and awarded for 100% sales target for every week.Deputy Controller of Accounts, Sena Kalyan Sangstha (one of the largest corporations of Bangladesh having 29 ventures)- June 2006 to Jan 2007Managed 24 staff in general ledger, accounts receivable, accounts payable, bank reconciliation, and was responsible for the design and refinement of financial reporting package.Supervised payroll and supplier's payment.Supervised the preparation of monthly financial statement and analyzed the reviewing by higher management.Analyzed monthly accounts and performed month end closing by resolving any discrepancies.Supervised compilation of budget data and documents based on estimated revenues, expenses and previous budgets and monitored them.Performed the responsibilities of all matters related to corporate taxation and insurance.In charge of Accounts, Administration and security
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Squadron Leader (Retd)Bangladesh Air Force Station Aug 1989 - Jun 2006Managed 43 staff in G/L, A/R, A/P, bank reconciliation, transaction processing and cash disbursement, analyzing financial reports and forwarding those for management, month end closing, payroll, supplier payment, compilation, preparation and monitoring budget, handling internal and external audit.Supervised staff related matters and ensured processing of personnel actions, and conversion of appointments, recruitment, updating of Job descriptions, leave records, staff entitlements, performance of the staff, Well experienced to handle and supervise the maintenance, upkeep and operation of the technical facilities and installations, keeping risks to a minimum: healthy and safe working environment; effective local area network, individual work stations, printers and photocopying machines, communication facilities. Ensure procurement of equipment and supplies and ensured that contract work is performed in accordance to the specifications and terms of contracts.Awarded by Chief of the Air Staff in 2000 for best performance as Accounts controller for clearing past 03 years backlog and reducing cost of air operation and administrative cost than budgeted by 22%.
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Squadron Leader (Retd)Bangladesh Air Force 1988 - 2006Managed 43 staff in G/L, A/R, A/P, bank reconciliation, transaction processing and cash disbursement, analyzing financial reports and forwarding those for management, month end closing, payroll, supplier payment, compilation, preparation and monitoring budget, handling internal and external audit.Supervised staff related matters and ensured processing of personnel actions, and conversion of appointments, recruitment, updating of Job descriptions, leave records, staff entitlements, performance of the staff, Well experienced to handle and supervise the maintenance, upkeep and operation of the technical facilities and installations, keeping risks to a minimum: healthy and safe working environment; effective local area network, individual work stations, printers and photocopying machines, communication facilities. Ensure procurement of equipment and supplies and ensured that contract work is performed in accordance to the specifications and terms of contracts.
Muhammad Ibrahim Skills
Muhammad Ibrahim Education Details
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University Of DhakaCommerce -
World University (Dhaka Campus)Business Administration; Human Resources Management
Frequently Asked Questions about Muhammad Ibrahim
What company does Muhammad Ibrahim work for?
Muhammad Ibrahim works for Toronto Transit Commission (Ttc)
What is Muhammad Ibrahim's role at the current company?
Muhammad Ibrahim's current role is Station Manager at Toronto Transit Commission (TTC).
What is Muhammad Ibrahim's email address?
Muhammad Ibrahim's email address is ab****@****hoo.com
What schools did Muhammad Ibrahim attend?
Muhammad Ibrahim attended University Of Dhaka, World University (Dhaka Campus).
What skills is Muhammad Ibrahim known for?
Muhammad Ibrahim has skills like Accounting, Sales Management, Customer Service, Budgets, Financial Reporting, Transit Operations, Management, Team Leadership, Analysis, Negotiation, Market Research, Recruiting.
Who are Muhammad Ibrahim's colleagues?
Muhammad Ibrahim's colleagues are Bruce Bird, Barrington Fletcher, Md Kamal, Zul Sajoo, John Grimmett, Francesco Mazzulla, Laura Rannelli.
Not the Muhammad Ibrahim you were looking for?
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Muhammad Ibrahim
Toronto, On -
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Muhammad Ibrahim
Student At University Of Toronto - Bcom ‘24 (Accounting, Economics & Data Science)Toronto, On -
Muhammad Ibrahim
Ece Graduate Student @University Of Manitoba | Wireless Communication | Deep LearningWinnipeg, Mb
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