Muhammad Ibrahim Email & Phone Number

Riyadh, Saudi Arabia

Saudi Arabia

Riyadh

Reporting to VP OperationsRunning Training & Developments, Business AdvisorAchievements :Bulding training SYS, SOP, Training & Developments Plans, Manuals, Equipment best practices for 9 brands

Riyadh

 Department Head  Acting Duty Manager Direct New Opening procedures & insure all tasks achieved as per action plan Handling Department Budget &Revenue  Increase Events & groups bookings Prepare daily arrival plan Ensures all correspondence is ready for invoicing according to credit policy Set Department Departments Associates Training Plan Prepare monthly Pay Roll and attendance sheets Evaluate associates LPP for performance and salary appraisal Handling work schedule according to Department’s Business Plan

Riyadh

 Manage front desk operations and Support front desk agents and monitor progress to maintain smoothly front desk operations Receives guest feedback and handling guest complains Maximize the membership’s enrolments for Marriott Rewords program Check Arrival reports in advance and ensures all correspondence is ready for invoicing; Ensure all pay master folios being cleared according to the credit policy Coordinate with Sales and Marketing, Groups and Events, Reservations and Accounts for group bookings  Handling work schedule according to department’s business plan

Riyadh

 Support Front Desk Agents  Check guests into and out of the Hotel Check accounts and receives payments Handling reservations for individual guests or groups Assign rooms and amenities for arrival guests Provide information’s on facilities available and advise visitors about places of interest in the City

Dubai, United Arab Emirates

 Answers internal and external calls Handling guest requests and inquiries and guest complains  Takes room service orders, explain menu promotions and options and ensure Guest Satisfaction Maintain effective communication with all related departments to ensure smooth service delivery Operate telephone switchboard and consoles to connect, hold, transfer and disconnect telephone, weak up calls -Offering assistance and information’s to make all the hotel facilities available easily

Sharm Elsheikh, Egypt

 Expand company business by close deals with 5 stars’ hotels  Maintain relations with contracted hotels (Hotels 5 Stars) including Marriott, Hilton Sherks, Host Mark, Albatros, Nobian Village resort; Develop health club facilities and create attractive offers in order to achieve and exceed company  monthly budget;  Receives customers feedback and maintain high quality of health club services clients satisfaction Organize customers booking time and date;  Observe and support sales team members to insure productivity