Muhammad Ibrahim Email & Phone Number

Dubai, Ae

Abu Dhabi Emirate, United Arab Emirates

Services in IT:• Planning and Implementation for new site projects till completion.• Communicate with internal and external vendors for on time service deliveries.• Implemented asset tracking systems to reduce downtime and improve utilization rates by 15%.• Successfully implemented operational best practices to enhance overall efficiency.• Successfully defined, monitored, and ensured adherence to SLAs (Service Level Agreements) to maintain optimal IT service delivery, achieving 90% resolution rate within SLA timelines.• Administer email services, including setup, configuration, user accounts, permissions, and access controls• Familiarity with inventory control systems and techniques to ensure accuracy and accountability.• Ensure the smooth running of all network devices and services over the LAN/WAN network.• Implemented timely and secure server data backup procedures. • Oversee domain registrations, renewals, Migration and configurations.• Conducting training sessions with the field teams for technical proficiency and better customer interaction.Services in E-commerce:• Develop and implement digital marketing strategies to enhance brand awareness and drive online traffic.• Create and manage engaging content for social media, email marketing, blogs, and websites.• Analyze marketing data to track performance and provide insights for campaign improvements.• Implement social media strategies to increase brand presence and customer engagement across various platforms.• Performing QC check for all the modules, in term of integrity and security.• Manage product listings, ensuring accuracy and completeness. • Collaborate with the team and declare projection plan for next month based on data analysis.

Islāmābād, Pakistan

• Developed and managed relationships with personnel to ensure high customer satisfaction.• Led 15+ team for Deployment and Maintenance of Optical fiber links.• Proficient in troubleshooting for ISP/OSP on Splitter/FDH & ONT.• Good understanding of using fiber link deployment/troubleshooting tools (Power meter, VFL, OTDR, Splicing Machine, etc.).• Proficiently handled the deployment & troubleshooting of Smart home devices (CCTV, ONT, etc.).• Led 20+ FO team for the deployment of (P2P, PMP, Fiber, 3G/LTE, M2M/IOT, OIB & Signal Repeaters) links.• Executed network implementation in coordination with stakeholders.• Supervised team on the Deployment of Cisco/Juniper/Fortinet Switches at BSC/Data center.• Ensured Quality Assurance and E2E Bandwidth testing over LAN/WAN network.• Collaborated with cross-functional teams to resolve customer complaints and issues promptly.• Prepared progress reports and analyzed SLA & KPI for effective services.• Managed daily activity, duty roster, and attendance reports. Also managed PTA link registration form.• Handled Enterprise System Application (IBM portal, NG Tracer, Ngsf) CRM's.• Provided 24/7 technical support on subscriber concerns and inquiries.• Managed day-to-day operations, including network maintenance and customer service.Achievements:• Solely led the deployment of 115 Signal Repeaters for corporate clients, resulting in a 15% increase in company revenue.• Planned and deployed 3G/4G wireless links for more than 5 major clients across 200+ sites, resulting in a 20% increase in company revenue.

Islamabad

• Managed team of RF FO for the Deployment & Maintenance of Wireless (RAN) links.• Logged and followed up on Site Access Permission for Team Members for sites deployment.• Provided support to corporate clients using CRM and RF Link analysis.• Worked on Huawei (RTN) equipment for patching work of TXN plan.• Coordinated with different teams to ensure timely completion of work.• Managed tasks in NG Tracer CRM and supervised client tickets on IBM portal.• Prepared PTA form for each P2P Connection.

Pakistan

• Website Management.• Performing CRUD process for office staff user accounts.• Supervising company’s website regarding Domain/Hosting renewal.• Managing mail accounts for general users and department groups.