Muhammad Ibrar Khalil Email & Phone Number

Riyadh, Sa

✓ Implemented and managed over 550 PAR Drive Thru installations for multiple corporate clients, ensuring smooth integration and optimized performance.✓ Led the migration of all Drive Thru Timers to AWS servers, enhancing reliability, scalability, and cost-efficiency.✓ Performed extensive PostgreSQL database optimizations, improving system performance, resource allocation, and data integrity.✓ Drive Thru Systems expert with hands-on experience supporting and maintaining Debian-based systems, specializing in PostgreSQL/AWS database management.✓ Designed and deployed new corporate infrastructure, including OpenVPN setup, packaging, web statistics tracking, and SOS creation, all migrated to AWS for improved performance and accessibility.✓ Expert in Linux systems management, ensuring smooth operations in corporate environments, from device commissioning to configuring systems for new store openings.✓ Skilled in cloud management through AWS, focusing on system monitoring, troubleshooting, and refinement via client feedback and real-time analytics.✓ Managed user accounts and web stats to ensure secure and efficient system functionality across corporate accounts.✓ Delivered support for drive-thru operations, troubleshooting network, system, and hardware issues with minimal downtime.✓ Facilitated knowledge transfer and best practices with client IT teams, streamlining processes for Drive Thru system deployments.✓ Collaborated with cross-functional teams, leveraging IT support, database management, and AWS to align infrastructure with business needs.✓ Optimized system performance by integrating monitoring tools and creating dashboards for real-time analysis of Drive Thru systems.✓ Trained junior staff and corporate IT teams on deploying and maintaining Drive Thru systems, improving operational efficiency.

Lahore, Punjab, Pakistan

Daily status updates on help-desk issues / request and call Attended to management for review and decision making.✓ Help Desk Management: Provided timely resolution to help-desk issues and requests, escalating critical matters to management for decision-making.✓ Network Administration: Overseed network performance, troubleshooting issues, and ensuring seamless operation of LAN, WAN, and network components.✓ System Maintenance: Conducted regular server backups and replication to safeguard data integrity and enable disaster recovery.✓ Infrastructure Management: Configured and monitored network devices (switches, access points, NVRs) using Zabbix and MultiPing.✓ Hardware and Software Support: Installed, maintained, and configured new hardware and software, providing technical support to users.✓ Documentation: Maintained accurate and up-to-date IT records for efficient troubleshooting and reporting.✓ Security: Implemented and maintained network security measures, including firewall rules, access controls, and vulnerability assessments.✓ Project Management: Collaborated with cross-functional teams to implement IT projects and initiatives.✓ Continuous Learning: Stayed up-to-date with emerging technologies and industry best practices to enhance technical skills.

Lahore, Punjab, Pakistan

Lahore, Punjab, Pakistan

✓ System Maintenance & Support: Monitored and maintained computer systems, ensuring optimal performance and reliability.✓ Hardware & Software Troubleshooting: Identified and resolved hardware and software issues, both on-site and remotely, to minimize downtime.✓ Office IT Support: Delivered day-to-day IT support for office staff, managing desktop systems, applications, and network connectivity.✓ Procurement & Installation: Procured IT hardware and software from vendors, ensuring compatibility and quality, followed by on-site delivery and installation.✓ Network Administration: Assisted with basic network configuration, monitoring, and testing using tools like Fluke to ensure seamless connectivity.✓ Documentation: Maintained accurate documentation of all IT projects, installations, and troubleshooting processes for future reference.✓ CCTV Systems: Supported the procurement, installation, and configuration of CCTV systems for security purposes.

Bsit, Information Technology

Network Administration, System, Networking, And Lan/Wan Management/Manager/Ccna/Ccnp/Azure/Wireless, A+