Muhammad Idrees Email & Phone Number

Minnesota, United States

Masqaţ, Oman

• Alarm monitoring and creating trouble tickets using Huawei SDM/TeMIP/Autin.• Proper escalation of every outage following Huawei Escalation Matrix.• Monitoring crucial network KPIs, identifying degradation root cause at cell level• Proposing enhancements for better KPI results. • Dealing with Customer requests and queries, providing complete knowledge and satisfaction of every ongoing activity and situation in the network

Muscat, Oman

• Align the field teams for CM activities regarding TXNs and BTS.• Coordinate with field teams regarding to ongoing activities to complete within SLA time frame. • Give back technical support to field teams during CM activities and Critical outages with using OSS, U2020, and operation related SDM and WFM software.• Responsible for all kinds of reporting regarding activities • Have a strong coordination within organization and with customers for all kinds of activities and issues raised on daily basis.

Nawras Huawei Ms Muscat Oman

• Coordinating Managed Services Field Maintenance activities• Coordinating alarm clearance SLA/KPI• Planning and implementing CRs/ PWRs.• Mobile network fault resolution• Operation & Maintenance for RAN (GSM, NodeB, LTE, WiMAX)• Corrective Maintenance & Preventive Maintenance coordination for Ericsson and Huawei telecom equipment• RAN Transmission alarm clearance• Incident reporting for RAN service impact• 24x7 SLA/KPI coordination of alarm clearance• Performance statistics update for network back haul activities• Maintaining reports on daily, weekly and monthly basis of RAN• Resource planning and management• RAN O & M process flow designing.

Single point of contact for regional external suppliersAcceptance and integration of new systems for supervision and operations aspectsNetwork services maintenance and incident managementPerforming specific tasks EngineeringOptimisation managementSite infrastructure maintenance

• Radio Network Planning and optimization • Nominal Planning for setting initial assumptions to setup WiMax network.• New sites integration (Contingency Planning).• Coverage identification for service delivery team• Planning and optimization of WiMax sites to improve the radio condition acceding to the user location• Site Survey• site survey for the CDMA PTCL Project• Site survey for the Augere WiMax Project• Installation• Equipments at different sites and successfully managed the installation of Augere• Radio Network Testing• Drive Test of WiMAX sites using the COUIE Tool, SISO & MIMO Testing, DT(Drive Test) Coordinator Useing M2000 and LMT Tools• User Launching and User Testing: User Launching and User Testing, Keeping the record of users and active troubleshooting in case of any complain• Terminals: Seimen’s Gigaset SX682,USI directional and Omni CPE, GCT, ZyXEL SISO and MIMO terminal

Bs, Electrical And Electronic

B.Sc. (Mathematics A & B, Physics

H.Sc, Pre-Engineering

Education record