● Running daily check ins with the repair and maintenance team by establishing, planning, and communicating priorities for teams to support continuous improvement ● Managing daily workflow priorities to maximise resource utilisation to meet demand● Liaising with field teams, technicians, and site agents daily.● Effectively managing customer referrals from the Operations Contact Centre in a timely manner for a seamless customer journey. ● Proactively checking for jobs in areas and making effective decisions on issues identified and managing priorities accordingly.● Prioritising job orders and customer appointments in line with compliance and dispatch times via Advantex.

Home Tech Expert (Working in partnership with BT and EE)Delivering and installing technical equipment to customers’ homesBuilding rapport and having informed discussions with customers’ with personalised solutions best suited to them by communicating up to date knowledge of BT and EE products, accessories service features and new deals Fully investigating and repairing faults by providing advice to customers’ on how best to enhance and optimise their productsOrganising and prirotising visits to ensure they are completed on time and efficiently enhancing customer experienceSharing daily updates on visit outcomes, feedback and solutions in team meetingsDriving company vehicle in a safe and responsible manner

● Regularly liaised with colleagues and retailers across the shopping centre to resolve customer queries and complaints at first point of contact.● Distinguished sales opportunities by promoting and negotiating the sale of The Broadway products.● Organised the successful implementation of a mobile customer service desk within the shopping centre to maximise The Broadway sales and to resolve complaints at first point of contact. This had successfully increased sales by 20% within the first 3 months and reduced the number of complaints by 35%.