• My work typically involves resolving and completing ServiceNow Tickets, talking to clients and computer users to determine the nature of problems and responding to breakdowns• It also involves investigating, diagnosing and solving computer software and hardware faults, repairing equipment and replacing parts• Collaborates with Infrastructure & Application Support teams to resolve complex issues and ensure efficient operations of the computer environment.• Collaborates with vendors to locate replacement components and resolve advanced problems.• Maintains service schedule for software and hardware.• Provides secondary training to personnel struggling with technological tools and systems.• Handles projects time to time with a high degree of accuracy.