Muhammad Ilham Saputra

Muhammad Ilham Saputra Email and Phone Number

Social Media Marketing and Campaigns Leader @ Writers Studio School of English
Batam, ID
Muhammad Ilham Saputra's Location
Batam, Riau Islands, Indonesia, Indonesia
About Muhammad Ilham Saputra

I am a skilled and experienced IT Support professional with a proven track record of over 5 years in providing exceptional technical assistance to end-users and maintaining efficient IT operations. My expertise includes diagnosing and resolving complex issues, managing helpdesk inquiries, and ensuring seamless functionality of hardware and software systems. With a customer-centric approach and a keen eye for detail, I have consistently delivered timely solutions that enhance user satisfaction and optimize IT performance.Besides my professional experience in IT, I have an interest in photography and have experience as a social media specialist and content creator for 3 years. List of my PortfolioPhotography: https://www.behance.net/gallery/183565993/My-Creative-Portfolio-of-PhotgraphyUI/UX Design: https://dribbble.com/saputrasaputraGraphic Design: https://www.behance.net/ilhamsaputra4Expertise:- Programming language (HTML, CSS, JS, PHP).- Database (MySQL, Oracle).- Web & UI Design (Figma, Adobe XD, Framer, Webflow).- Graphic Design (Photoshop, Lightroom, Canva, Figma). - Photography & Videography.

Muhammad Ilham Saputra's Current Company Details
Writers Studio School of English

Writers Studio School Of English

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Social Media Marketing and Campaigns Leader
Batam, ID
Employees:
9
Muhammad Ilham Saputra Work Experience Details
  • Writers Studio School Of English
    Social Media Marketing And Campaigns Leader
    Writers Studio School Of English
    Batam, Id
  • Vissia Creative
    Graphic Designer
    Vissia Creative Sep 2023 - Feb 2024
    Batam, Riau Islands, Indonesia
    • Work closely with clients or project managers to understand the goals, target audience, and requirements for a particular project.• Develop visual concepts and plan the overall design, considering the message to be conveyed and the medium through which it will be presented.• Develop and maintain consistent branding elements across various materials, ensuring a cohesive and recognizable brand image.• Collaborate with data analysts, product teams, and marketing to build audience… Show more • Work closely with clients or project managers to understand the goals, target audience, and requirements for a particular project.• Develop visual concepts and plan the overall design, considering the message to be conveyed and the medium through which it will be presented.• Develop and maintain consistent branding elements across various materials, ensuring a cohesive and recognizable brand image.• Collaborate with data analysts, product teams, and marketing to build audience segmentation, targeting, and campaign automation, and set up analytical tools.• Arrange visual elements in an aesthetically pleasing and effective way, considering the overall composition and balance.• Research the industry, target audience, and competitors to ensure the design aligns with the client's objectives. Show less
  • Majoo Indonesia
    Technical Consultant
    Majoo Indonesia Nov 2021 - Jun 2023
    Batam, Kepulauan Riau, Indonesia
    • Responsible for installing and setting up software and hardware majoo such as application configuration and installation (LAN, WAN, VLAN) including setting up a modem, router, printer, etc.• Responsible for providing education or training on how to use the majoo application system comprehensively.• Responsible for maintenance and troubleshooting of the system if there is any problem in the software and hardware majoo.• Responsible for delivering the issue/backlog in the field or… Show more • Responsible for installing and setting up software and hardware majoo such as application configuration and installation (LAN, WAN, VLAN) including setting up a modem, router, printer, etc.• Responsible for providing education or training on how to use the majoo application system comprehensively.• Responsible for maintenance and troubleshooting of the system if there is any problem in the software and hardware majoo.• Responsible for delivering the issue/backlog in the field or bugs issue in the application to Product and Engineering Team.• Promoted to Technical Consultant Level 2 (JFO2) in the first 6 months with an average performance scorecard of 3.75/4.00 or High-Top Performance. Show less
  • Indizen Coffee
    Graphic Design & Social Media Specialist
    Indizen Coffee Oct 2019 - Apr 2023
    Batam, Riau Islands, Indonesia
    • Develop comprehensive social media strategies aligned with Indizen Coffee's brand identity and marketing objectives. Identify target audience segments, define content themes, and establish posting schedules to maximize reach and engagement.• Create engaging and visually appealing content, including images, videos, and written copy, to effectively communicate the brand's message and highlight its products.• Monitor comments, messages, and mentions across social media platforms to… Show more • Develop comprehensive social media strategies aligned with Indizen Coffee's brand identity and marketing objectives. Identify target audience segments, define content themes, and establish posting schedules to maximize reach and engagement.• Create engaging and visually appealing content, including images, videos, and written copy, to effectively communicate the brand's message and highlight its products.• Monitor comments, messages, and mentions across social media platforms to promptly respond to customer inquiries, comments, and feedback. Foster meaningful interactions with followers to cultivate a loyal online community.• Stay informed about emerging trends, industry news, and relevant hashtags to ensure that content remains current and resonates with the target audience.• Collaborate with marketing teams to align social media efforts with overall business goals.• Stay abreast of evolving social media algorithms, features, and best practices. Experiment with new content formats and engagement tactics to continuously improve the effectiveness of social media campaigns.Achievements:• Successfully increased significantly the number of followers on Instagram by 90%.• Successfully increased the number of profile visits by more than 80%. Show less
  • Boon Software Consulting
    Information Technology Support Engineer
    Boon Software Consulting Sep 2020 - Sep 2021
    Batam, Riau Islands, Indonesia
    • Responsible for installing and configuring database Oracle server for new customers.• Monitoring and controlling database disk usage and backup status.• Develop and implement data server backup and recovery procedures to ensure data integrity and availability in case of system failures.• Prepare a backup planning schedule of the customer's database.• Manage and monitor network, server utilization, and performance for user needs.• Responsible for installing and configuring… Show more • Responsible for installing and configuring database Oracle server for new customers.• Monitoring and controlling database disk usage and backup status.• Develop and implement data server backup and recovery procedures to ensure data integrity and availability in case of system failures.• Prepare a backup planning schedule of the customer's database.• Manage and monitor network, server utilization, and performance for user needs.• Responsible for installing and configuring Apache Web Server. Show less
  • Cgv* Cinemas
    Movie Engineer & Information Technology Support
    Cgv* Cinemas Aug 2018 - Aug 2020
    Batam, Riau Islands, Indonesia
    • Operate projectors to play movies according to schedule, ensuring the picture is displayed smoothly and the sound is played correctly.• Prepare movie content playlist by combining/joining advertising content, trailers, and movie DCP.• Installation, maintenance and provision of daily support for both hardware & software, equipment including printers, scanners, external hard drives, CCTV, etc.• Provide frontline technical support, promptly responding to user inquiries and resolving… Show more • Operate projectors to play movies according to schedule, ensuring the picture is displayed smoothly and the sound is played correctly.• Prepare movie content playlist by combining/joining advertising content, trailers, and movie DCP.• Installation, maintenance and provision of daily support for both hardware & software, equipment including printers, scanners, external hard drives, CCTV, etc.• Provide frontline technical support, promptly responding to user inquiries and resolving hardware, software, and network issues to minimize downtime and enhance productivity.• Troubleshoot technical issues regarding any IT equipment.• Setting up accounts for staff, ensuring that all platforms/software used by the company are installed.• Managing the company’s IT infrastructure and assets.• Diagnose Hardware and Software problems, provide analysis and solution Show less
  • Cv. Raqila Jaya
    Administrative Officer
    Cv. Raqila Jaya Feb 2017 - Jun 2018
    Batam, Kepulauan Riau, Indonesia
    • Maintain database entry records for processing of payments.• Provide advice to customers both by messenger.• Maintain and supply information packs for customers.• Handle complaints (e.g. broken goods, late deliveries, etc.).
  • Pengadilan Negeri Batam
    Information Technology Support Staff & Web Developer
    Pengadilan Negeri Batam Feb 2016 - Feb 2017
    Batam, Riau Islands, Indonesia
    • Successfully developing & programming (back-end) applications based on a website called E-SKUM.• Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC), notebooks, or peripherals that have authorized access to the network• Provide frontline technical support, promptly responding to user inquiries and resolving hardware, software, and network issues to minimize downtime and enhance… Show more • Successfully developing & programming (back-end) applications based on a website called E-SKUM.• Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC), notebooks, or peripherals that have authorized access to the network• Provide frontline technical support, promptly responding to user inquiries and resolving hardware, software, and network issues to minimize downtime and enhance productivity.• Diagnose and troubleshoot IT-related problems, implementing effective solutions within agreed service levels (SLAs).• Deploy, configure, and maintain hardware, software, and peripheral devices while ensuring compatibility and security compliance. Show less

Muhammad Ilham Saputra Education Details

Frequently Asked Questions about Muhammad Ilham Saputra

What company does Muhammad Ilham Saputra work for?

Muhammad Ilham Saputra works for Writers Studio School Of English

What is Muhammad Ilham Saputra's role at the current company?

Muhammad Ilham Saputra's current role is Social Media Marketing and Campaigns Leader.

What schools did Muhammad Ilham Saputra attend?

Muhammad Ilham Saputra attended Politeknik Negeri Batam.

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