Muhammad Imam Email and Phone Number
A dedicated and enthusiastic with 15+ year IT and cellular communications specialist with broad Expertise of Cloud (Telco, AWS, Azure), OSS, Commissioning Implementation, Performance Management, and NPO with a proven capacity for learning with capability of delivering multiple projects at the same time. Technical Delivery manager with a strong track record of successfully managing and completing projects. Professional with experience in Telecom & IT Program and Project Management, Change Management, Risk Management and PMO services across multiple verticals of Telecom, Infrastructure Supply chain and F&A.Project planning, budgeting, project execution, performance/monitoring, and project close, along with multi-faceted interaction with operations, cross functional teams for migrations and processes.Manage Transition of platforms to Operations as per contractual deliverables and Network migration management support, leading Transition activities OAT, ORT and preparation of GRRs. Client Engagement: Managed client relationships, helped clients implement services and plan projects effectively. Ensured contractual terms and conditions are met, worked on budgeting. Manage Risks, issues, assumptions, and dependencies, maintain day to day issue log, reporting, project kick-off and communications plans, managing Stakeholders and 3rd Party Vendors. Coordinating, motivating, and mentoring the team to deliver projects and/or services effectively.Reputable for a positive, can-do approach combined with a proven ability to deliver value and recommend improvements to a wide range of business challenges.Capable of managing costing and budgeting tasks, putting risk management plans into practice, and using MPP for project planning and tracking. Looking for a challenging role in a fast-paced company where I can use my knowledge and experience to boost client satisfaction and complete successful projects.Strong track record of successfully managing and completing projects. Capable of managing costing and budgeting tasks, putting risk management plans into practise, and using MS Project for project planning and tracking. Proven track record of Hardware Modernization, Software upgrade, NetAct OSS cluster migration and network SWAP from one cluster to new cluster.Proficient in Client Integration, Technology Consulting, Project Planning, Project implementation, Project Delivery & Incident ManagementWorking together with engineers, project managers, and other stakeholders to establish the project baselines, including the project's scope, timeline, and budget.
Capgemini
View- Website:
- capgemini.com
- Employees:
- 232507
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Itsm Change And Release ManagerCapgemini Apr 2022 - PresentNewbury, England, United KingdomAs a ITSM Change Manager, I oversaw the delivery of Customer Experience Management (CEM) solutions for Astellia/EXFO, focusing on Information Technology infrastructure, internal teams and third-party vendors, and drive process improvement using ITIL and Agile methodologies. Strong expertise in the D365 build and release mechanisms, particularly with Microsoft One Version processes for Customer Engagement and Operations. Expert in driving and implementing IT changes, focusing on minimizing risks and disruptions to Business-as-usual (BAU) operations. Adept at facilitating Change Advisory Board (CAB) meetings, securing change approvals, and maintaining compliance with industry standards. Demonstrated ability to collaborate effectively with vendors, third-party service providers, and internal teams to ensure seamless execution of changes.I managed the change management lifecycle, coordinating with vendors, third-party service providers, and internal teams to ensure changes aligned with organisational goals. I facilitated CAB meetings, provided detailed documentation, and maintained detailed records for audit compliance. I developed standardised processes and best practices for change management, including templates, checklists, and guidelines. I also monitored and reported on Change Key Performance Indicators (KPIs) to identify trends and areas for improvement. Risk management was a key focus, ensuring thorough risk assessments and appropriate controls for proposed changes. I managed vendor and third-party relationships, ensuring service level agreements were met. I developed detailed plans for change implementation, coordinated with technical teams, and used ITSM tools like BMC Remedy and ServiceNow. I provided coaching and guidance on change management best practices to project teams and leaders, fostering a culture of continuous improvement. I managed over 300 changes monthly, contributing significantly to the organization's long-term success and resilience.
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It Change ManagerNokia Oct 2018 - Apr 2022Riyadh, Saudi ArabiaAs a Change and Incident Management Specialist, I was responsible for managing the entire change lifecycle, assessing risks, and ensuring seamless IT operations. My responsibilities included managing the change lifecycle, developing a performance monitoring dashboard, building and maintaining strong relationships with stakeholders, providing technical support to end-users, maintaining accurate documentation, managing contracts with hardware vendors, and managing problem resolution and change request management.I also played a key role in emergency support and complex issue resolution, ensuring timely resolution of issues and maintaining transparency. I hosted daily meetings with stakeholders to assign tasks and oversee daily activities, ensuring alignment with project goals and timelines.My role also involved maintaining high operational standards, mitigating risks, and fostering strong relationships with both internal teams and external partners. I played a crucial role in ensuring the smooth operation and continuous improvement of the organization's IT services, ensuring that all aspects were harmonized and interdependencies were managed effectively. Overall, my role was multifaceted, requiring a blend of technical expertise, project management skills, and strong communication abilities. -
Incident ManagerNokia Siemens Networks Sep 2010 - Oct 2018Riyadh, Saudi ArabiaThe individual created trouble tickets, issued fault management reports, and provided technical reports for top management network statistics. They achieved a 95% success rate for implemented changes, reduced change-related incidents by 30%, and implemented a new change management framework. They managed relationships with over 20 vendors and negotiated cost-effective contracts, resulting in a 15% reduction in vendor costs. They led change management efforts for multiple high-impact IT projects, evaluated network trends, and submitted reports impacting cell performance KPIs. They monitored departmental workflow, ensured effective communication, and provided technical and operational support.
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Ran Optimization EngineerLcc Nov 2008 - Oct 2010 -
Vice Project ManagerShangai Telecom 2005 - 2008
Muhammad Imam Education Details
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Engineering
Frequently Asked Questions about Muhammad Imam
What company does Muhammad Imam work for?
Muhammad Imam works for Capgemini
What is Muhammad Imam's role at the current company?
Muhammad Imam's current role is ITSM Change Manager @ Capgemini | IT infrastructure specialist, Major Incident manager.
What schools did Muhammad Imam attend?
Muhammad Imam attended International Islamic University, Islamabad.
Who are Muhammad Imam's colleagues?
Muhammad Imam's colleagues are Karin Glezer, Mahesh Jogi, Jean-René Choury, Bartłomiej Kasprzak, Mahesh E, Md Shahid Rafi, Madhu Marthahalli.
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Muhammad Imam
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