Provide support to the Branch Manager / Customer Service & Operations Manager to deliver the expected levels of customer services, cross-selling (for products applicable) and contribute to operational control and compliance as specified by the Bank.Perform KYC to onboard customer & transactions over the counterPerform Ongoing Due Diligence (ODD) & Enhanced Due Diligence (EDD)Carry out Branch RCSA through sample checking and effective rectification as applicable.SST Officer – responsibility to handle disputes cases for customer complaining cash jammed and timeout transactions by ensuring the cases are resolved in accordance with the policies, identify areas of improvement, resolve the production issues and manage to refund back to the customer.LEA Officer – responsibility to prepare documents that received from FCC Team regarding LEA cases such as details of account, opening account form, statement of bank and raise Internal Escalation.Doing CA SA FD ASNB, Transaction Over Counter, Cash Officer, SST, Credit Card, Remittance, After Sales Issue (Personal Loan, Hire Purchase & Mortgage)Advance in HOST AS400, Ascend, Microsoft Excel, RM3, SIEBEL, TCCS, LOADS, EDMS.

Worked specifically on the bank team as a finance clerk. I am reconciling and closing 64 bank accounts, which are divided across four different company units: printing, agriculture, oil, and insurance. Write a letter of approval to confirm the transfer of funds, the purchase of stocks, the payment of expenditures, and the insurance policy.I used SAP to post transactions for transfer money, credit card, and bank charges. I will use Maybank, CIMB Bank, and Public Bank's bank statement data as my database.I also did close for data posting for two (2) business unit which are Petronas (Oil) and Insurance. Data posting for Petronas consists of payment by cash or cheque, cash sales, credit sales, cash purchases and credit purchases. Data posting for Insurance consists of three (3) components which are Principal, Customer or Vendor and Commission. It will post for Motor Individual, Motor Company, Non- Motor Individual and Non-Motor Company.Attended seminar Excel (Intermediate) April 2022. Doing reporting every month and statistic for the performance business after closing account.