-Assist/support users problem regarding our system (CMS and EFS system)-Act as 1st level team deployment in troubleshooting and maintenance IT parts.-Receiving all reports and complaining from end user regarding IT.-Handling all IT hardware such as setup, repair and troubleshooting PC and printer -Log all tickets that has been assigned for the task/project.-Troubleshoot hardware and software issues in person, remotely and via phone.-Testing and evaluating new… Show more -Assist/support users problem regarding our system (CMS and EFS system)-Act as 1st level team deployment in troubleshooting and maintenance IT parts.-Receiving all reports and complaining from end user regarding IT.-Handling all IT hardware such as setup, repair and troubleshooting PC and printer -Log all tickets that has been assigned for the task/project.-Troubleshoot hardware and software issues in person, remotely and via phone.-Testing and evaluating new technology.-Control and monitor all IT asset/equipment. Show less

-Act as 1st level team deployment in troubleshooting and maintenance IT parts.-Receiving all reports and complaining from end user regarding IT.-Handling all IT hardware such as desktop set, notebook/netbook, printer (Inkjet/Laserjet/Thermal receipt/Barcode/Dotmetric), switches(Gigabit/POE), access point, thumbprint machine/punch card machine, CCTV parts (NVR/DVR/IP Camera/ Analog camera), retail equipment (Cash drawer/Customer display/ Scanner/ Pedestal sensor/ Detacher/ Deactivator)… Show more -Act as 1st level team deployment in troubleshooting and maintenance IT parts.-Receiving all reports and complaining from end user regarding IT.-Handling all IT hardware such as desktop set, notebook/netbook, printer (Inkjet/Laserjet/Thermal receipt/Barcode/Dotmetric), switches(Gigabit/POE), access point, thumbprint machine/punch card machine, CCTV parts (NVR/DVR/IP Camera/ Analog camera), retail equipment (Cash drawer/Customer display/ Scanner/ Pedestal sensor/ Detacher/ Deactivator), Office equipment (Paper shredder/Laminator machine), Giant LED screen.-Cabling for CCTV and networking (RJ-45 CAT6/ Coaxial cable)-Log all tickets that has been assigned for the task/project.-Troubleshoot hardware and software issues in person, remotely and via phone.-Testing and evaluating new technology.-Control and monitor all IT asset/equipment. Show less

-Supervise a 24x7x365 Network Operation Center’s (NOC) shift operations and personnel.-Assign and manage the work load of shift personnel, as well as escalate resource constraints to management.-Oversee day-to-day NOC operations, escalations, ticketing and communications with all customers.-Ensure that the NOC goes beyond what is required as defined by Service Level Agreements.-Further develop process and procedures within the NOC.-Update and maintain documentation… Show more -Supervise a 24x7x365 Network Operation Center’s (NOC) shift operations and personnel.-Assign and manage the work load of shift personnel, as well as escalate resource constraints to management.-Oversee day-to-day NOC operations, escalations, ticketing and communications with all customers.-Ensure that the NOC goes beyond what is required as defined by Service Level Agreements.-Further develop process and procedures within the NOC.-Update and maintain documentation associated with processes and procedures.-Continuously improve and develop systems to proactively monitor the infrastructure we manage.-Hire, train, mentor and develop Level 1 / Level 2 technicians.-Manage the troubleshooting of major issues with NOC monitoring tools.-Enterprise Monitoring (SolarWinds) will report to this position.-Coordinate efforts to identify root cause and recommend solutions.-Maintain and update all design documentation.-Manage and coordinate monthly maintenance.-Provides leadership and coordination on projects assigned.-Identify areas for process and efficiency improvement within the Data Center and Enterprise; recommend prioritized enhancements and oversee implementation.-Identify and document root cause for priority issues.-Generate key reports for management including but not limited to: system availability, service level agreements, ticket resolution and customer issues.-Work alongside and ensure mentoring of NOC personnel is occurring to ensure all staff is acquiring the necessary skill sets to perform their job functions and meet departmental and individual goals.-Continues to develop professional skills in the information systems fields through trade magazines, manuals, seminars, and courses. Assist in training staff.-Performs complex systems administration duties on a regular and continuous basis.-Performs all other related duties as assigned.-Is subject to call 24 hours, 7 days a week. Show less

Basically, I work as a Junior Technician in Telekom Malaysia Berhad which was located at Muar Johor. My job scopes includes:-Repair Unifi and Streamyx docket depends report that has been made by customer. -dealing with customer and gave some explanation to them about the maintenance services. -Troubleshoot and Configure router-Splicing the fibre optic cables.