Muhammad Imran Uddin Email & Phone Number

Devices and Digital Experience - Consumer Services

London, England, United Kingdom

Device and Digital Experience - Consumer Services

London, England, United Kingdom

Payments, Fraud and Financial Crime

Duties include:• Produce monthly business plans and forecast, including weekly forecast. Communication of forecasts to the team and also directors.• Analyse monthly activities of individual staff members and carryout one to one sessions, on training and development to meet and exceed their targets.• Communicate KPI to team on a weekly basis to ensure understanding of the individual and branch performance and service indicators. • Production and meeting with Mortgage advisor, Financial Advisor and Wealth manager to set a plan of actions in order to meet branch obligations in providing the right products and services to our unique clients.• Actively develop, track & interpret KPI’s to give a clear understanding of the individual, branch and groups performance and service indicators. • Produce comprehensive monthly management reporting packs for the local director, in order to discuss position on targets and commitments made and met. • Ensuring the branch, also all members of staff, are accustomed and aware of all regulations and changes to procedures. Also making sure all staff regulatory accreditations are completed within deadline.Achievements:• Internally promoted and being the youngest Bank Manager in my group, achieved by meeting the branches and group’s objectives and targets for sales and service.• Have mentored and developed all level of staff and myself to achieve their individual targets and the branches. • Built and maintained good relationships with a wide range of clients and colleagues.• Worked closely with Wealth Relationship Managers to build relationships with high net wealth clients and assist in closing contracts and investments. • I was a lead Branch Builder for the group in the revitalisation of the Lloyds Bank brand. As a team of brand builders we met monthly were discussed set topics by the group for example how to simplify the user interface for colleagues, choosing new badges, banners, advertisements and uniform designs.

Duties include:• An ability to thrive in a busy, customer orientated environment, enjoying the challenges and rewards involved in dealing with hundreds of different customers with hundreds of different queries. • Working in a busy environment, becoming an expert, talking to customers over the phone and in our branches, recommending the best available products and working with others to repeatedly deliver excellent service and sales performance it will be up to you to bring and implement new ideas to build the success of the team.• Having a talent to communicate with people, understanding what they need, identifying ways for us to help and providing a great service. • A good understanding of the variety of products we offer by digesting financial information and keeping abreast of changes. Achievements:• Personal Banking Management has taught me a great deal of skills and knowledge regarding the banking sector, customer service and money management. • Have learnt the art of communicating and clear explaining different products and services over the telephone and in person with customers, in order to meet their needs and build relationships with high net worth clients.• My responsibilities include daily meeting with the line manager where I’m given a report on what needs to be achieved against my individual target and also the branches target.• By producing a business plan on a monthly and quarterly basis, I have been able to achieve the minimum standards of products and service targeted. • Sales of numerous product lines to our customer base where we make sure the customers need are met as I believe building good relationship is good business, which has assisted in my success. • I also advise customers on how to manage their finances, setting up business plans, budgeting, savings, investments and banking needs. • Also trained and developed colleagues whose performance is short to support them.

• As a Team Leader and Sales consultant my priorities were to set targets for the team and relay the information to the manager.• Providing a wide range of products to customer with excellent customer service.• Dealing with client complaints at first touch and making sure it is resolved.• Training colleagues and teaching them the sales and services process.

Master Of Science (Msc), Investment Finance

Bachelor Of Arts (Ba), Accounting And Business/Management