- Lead by example and makes sure the store teams deliver excellent Customer service and achieve sales target.-Implements all store processes and Scores satisfactorily in Compliance Checks & Audits.-Complies with Safety and Security norms and meets TRA requirements and avoid fines.-Develop and implement sales strategies to increase retail product and service .- Assign sales targets and monitor performance to achieve 100% of goals, ensuring alignment with overall business objectives and driving store success.-Lead and train retail sales teams, conduct daily briefings, and ensure adherence to TRA guidelines.-Drive customer engagement initiatives to boost in-store and online traffic, enhancing revenue and retention.-Analyze sales metrics to optimize strategies for improved profitability and market share.-Collaborate with marketing and product teams to align promotions with sales goals.-Manage stock addition, returns, and inventory levels to meet demand and reduce excess.-Handle cash procedures, including petty cash management and daily reconciliation.-Ensure compliance with regulations, including TRA, through daily briefings and audits.-Maintain high-quality standards in customer service and product presentation.-Track KPIs and adjust strategies to meet business goals.-Use TNPs to measure customer satisfaction and implement improvements.-Monitor Google reviews and customer feedback to address issues and enhance reputation.-Ensure thorough handovers and prepare for regional manager visits with optimal store readiness.-Keep an eye on competitor products to stay competitive in the market.- Prepare daily , weekly and monthly reports and send it to concern team.

Job Details & Responsibility:-* Best Sales Employee of the month March, June, October. (2010)* To provide accurate information to the local and international customer with direct interaction and also via email, chat, and phone call..* Consumer profiling for package designing as per country, industry and requirements.* Assisting Team Lead in setting the department operations, strategies and targets.* Adaptive strategies to increase sales.* Managing the Database of Customer complaints and reporting them to the concerned dept.

Monitor and evaluate agent interactions with customers to ensure adherence to quality standards.Conduct regular call, email, and chat audits to assess agent performance.Provide feedback to agents on their performance, highlighting areas of strength and areas for improvement.Develop and implement quality assurance guidelines and best practices for agent interactions.Maintain detailed records of agent evaluations and quality control measures.Prepare and review quality documentation, including audit reports and performance summaries.Ensure compliance with company policies, procedures, and industry regulations.Collaborate with training and development teams to design and deliver quality improvement training programs for agents.Analyze data to identify trends and areas for improvement in agent performance and customer satisfaction.Investigate and resolve quality issues reported by customers or identified during audits.Develop, implement, and monitor corrective and preventive actions to address performance gaps.Stay updated on industry trends and advancements in quality assurance methodologies for customer service.Participate in the development and review of performance metrics and quality standards for agents.Assist in the design and execution of agent performance improvement initiatives.Support continuous improvement initiatives to enhance agent performance and overall customer experience.

* To provide high quality, seamless sales and support services to the local clients via direct interaction and indirect interaction i-e via email, chat, and phone call. * To provide Sales and Support achieve the daily assigned targets of quality and quantity. * Assisting Team Lead in setting the department operations, strategies and targets.* Adaptive strategies to improve customer services and sales.* Managing the Database of Customer complaints and reporting them to the concerned dept.* Two times agent of the month for best quality.

Preparation of Suits, Affidavits, Summons, Notices, Petitions etc, to keep and maintain records. Maintain Records.Scheduling.Visa Process.