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Muhammad Irsyad is a seasoned data and operations professional with over 13 years of experience in optimizing processes, leveraging data insights, and driving business growth in the fast-paced IT industry. Currently leading Merchant Operations & Device Management at ShopeePay & ShopeeFood, Irsyad specializes in aligning operational strategies with business goals to enhance efficiency and performance.Irsyad's professional journey is marked by deep expertise in data analysis, project management, and report development. With a proven track record of transforming data into actionable insights that support strategic decision-making, reduce costs, and fuel business growth, Irsyad consistently delivers improved operational outcomes and high levels of customer satisfaction.Passionate about data-driven decision-making, Muhammad Irsyad thrives in roles that challenge resource optimization, innovation, and the development of solutions that contribute to the overall success of the organization. Eager to take on new challenges, Irsyad is always ready to apply skills in data processing and analytics to make a meaningful impact.Specialties:1. Data Analysis & Optimization: Expert in transforming raw data into actionable insights that drive efficiency and support strategic business decisions.2. Business Growth through Analytics: Skilled in leveraging data insights to drive strategic decisions that support business expansion and revenue growth.3. Project Management: Proven ability to lead complex projects from conception to successful deployment, ensuring timely delivery and alignment with business objectives.4. Merchant Operations Management: Extensive experience in managing and optimizing merchant operations, with a focus on improving process efficiency and customer satisfaction.
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Merchant OperationShopeepayJakarta, Indonesia -
Merchant OperationShopeepay Oct 2019 - PresentJakarta Raya, IndonesiaAs a key player in ShopeePay & ShopeeFood's operational excellence, I lead the charge in optimizing merchant operations and device management, ensuring seamless service delivery in a fast-paced environment. My role is centered on enhancing operational efficiency and aligning processes with the company’s strategic goals.1. Leadership in Process Optimization: Directed the end-to-end merchant activation process, consistently achieving high satisfaction rates and operational smoothness. My initiatives have not only streamlined resource allocation but also cut operational costs, driving substantial improvements in overall efficiency.2. Data-Driven Decision Making: Developed and maintained national-level SLA and KPI reports, providing critical insights that empowered management to make informed, strategic decisions. My meticulous approach to data analysis has significantly enhanced the accuracy and impact of these reports.3. Cross-Functional Collaboration: Fostered strong partnerships across departments to ensure merchant operations are fully aligned with business objectives. This collaborative approach has been instrumental in driving business growth and maintaining a competitive edge in the market.4. Operational Excellence: Managed dual operational units, overseeing both merchant initiation and activation processes. My focus on accuracy in payment reconciliation and data validation has been crucial in maintaining operational integrity and trust. -
Merchant OperationOvo (Pt Visionet Internasional) Nov 2017 - Oct 2019JakartaIn my role at OVO, I was at the forefront of driving efficiency through data analytics and report management, contributing directly to the company’s operational success.1. Report Management & Analytics: Spearheaded the creation and management of comprehensive SLA and KPI reports, which played a pivotal role in data-driven decision-making processes. My work ensured that the right data was available to the right stakeholders at the right time, enabling more informed and effective business strategies.2. Quality Assurance & Compliance: Conducted thorough assessments of reconciliation reports, providing the Quality Assurance team with actionable insights that ensured all internal compliance standards were met. My attention to detail in these reports was essential in maintaining high operational standards. -
Report AnalystPt. Mnc Sky Vision Nov 2011 - Nov 2017Greater Jakarta Area, IndonesiaMy tenure at Indovision was marked by my ability to transform raw data into valuable insights, which were crucial in enhancing operational performance and driving productivity.1. Operational Efficiency: Processed and analyzed technical data with a focus on improving operational efficiency. The weekly review reports I developed for section managers were instrumental in refining processes and boosting productivity across the board.2. Technical Support Leadership: Managed the technical support dispatch system, ensuring continuous improvement in system performance. My proactive approach in monitoring and addressing issues led to sustained operational reliability and customer satisfaction.3. Customer Data Management: Played a critical role in managing the compilation and verification of customer data, directly supporting marketing efforts and contributing to the company’s customer acquisition success.
Muhammad Irsyad Skills
Muhammad Irsyad Education Details
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Ilmu Komputer
Frequently Asked Questions about Muhammad Irsyad
What company does Muhammad Irsyad work for?
Muhammad Irsyad works for Shopeepay
What is Muhammad Irsyad's role at the current company?
Muhammad Irsyad's current role is Merchant Operation.
What is Muhammad Irsyad's email address?
Muhammad Irsyad's email address is mu****@****ail.com
What is Muhammad Irsyad's direct phone number?
Muhammad Irsyad's direct phone number is +62812180*****
What schools did Muhammad Irsyad attend?
Muhammad Irsyad attended Universitas Mercu Buana.
What are some of Muhammad Irsyad's interests?
Muhammad Irsyad has interest in Social Media, Software Engineering.
What skills is Muhammad Irsyad known for?
Muhammad Irsyad has skills like Analysis, Business Analysis, Communication, Team Management, Microsoft Excel, Microsoft Office.
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MUHAMMAD IRSYAD
Manufacturing Engineering Graduate | Aspiring Mechanical Engineering (Project And Maintenance), Mechanical Design Engineer, Piping Desing Engineer | Willing To Relocate.Jakarta, Indonesia -
Muhammad Irsyad
Jakarta, Indonesia -
Muhammad Irsyad
Agrotechnology Student | Agriculture Crop Management | Data Analysis | Biotechnology | Architecture LandscapeSleman -
Muhammad Irsyad
West Java, Indonesia
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