Supervise cash withdrawals and deposit transactions (Ensuring cash drawer is balanced and transaction documentation is in line with applicable Policies & Procedures).  Sending cash through Transguard to Abu Dhabi Commercial Bank (banker of Finance House PJSC).  Handling Manager’s Cheque issuance and distribution to internal/external customers (for Finance House PJSC and Islamic Finance House Pvt. JSC).  Processing foreign currency funds transfer via SWIFT (for Finance House PJSC and Islamic Finance House Pvt. JSC).  Processing AED funds transfer via Central Bank of the UAE’s Funds Transfer System (back-up staff) (for Finance House PJSC and Islamic Finance House Pvt. JSC).  Opening Customer Information Form (CIFs) and accounts for the corporate and individual customers in core banking system (including account opening documentation review).  Preparing and posting Journal Vouchers (JVs) related to charges. Processing JVs received from various internal stakeholders (Financial Control Department, Cards Operations, Trade Finance, Collection and Recovery etc.).  Managing customer concerns and help build customer loyalty.  Mentoring and coaching new tellers.

Lead the branch managers / in charge to perform well and implement strategies to avoid uncertainties and minimizes risks.Perform regular research on competitor’s product and business strategies and suggest various options to increase business growth.Ensure timely and regular submission of reports, returns and management information data to head office to fulfil statutory requirements and to update management. Ensure the sufficient internal controls, appropriate systems and procedures are firmly in place to minimize chances oferrors, frauds and forgeries.