Muhammad Isna Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Managing the operations of Last mile and first mile of Fenix Express service in UAE.Built teams to run the daily operations of Client Pickups,NDD,SDD,B2B and the Reverse Logistics.Supervise and lead the daily dispatch of more than 10000 shipments all over the UAE.Manage Warehouse operations and make sure warehouse team perform their duties as per the SOPs and the shipments shelve accordingly.Inroduced the KPIs and incentive plans of couriers on the basis of monthly performance.Ensure the continuous improvement, speed of delivery, service performance and excellent customer experience.Managing the special clients and the operations of Meal deliveries.Allign with the Project management and customer operations team to manage to make sure to repond the queries on time.Expert in fleet management ,onboarded vehicles and drivers as per requirements, negotiate with vehicle vendors for the leasing of courier vehicles.

United Arab Emirates

 Supervise and manage the operations of Last Mile Transportation of Electric Scooters all over UAE. Ensure the availability of scooters in the right time, right place for the right customer. Responsible to dispatch vehicles on time and deliver scooters within designated zones. Monitor the team performance and filed activities by using CIRC Dashboard. Directly in touch with field experts and field associates and to assistant them accordingly. Responsible to deliver scooters on time to get maximum rides. Schedule the delivery of scooters for those customers who ordered for a day or week. Keep the track and record of 10k number of scooters. Instruct the teams to follow the internal operation tools i.e Deployment. Collection, Rebalancing and Hunting. Create new hotspots by identifying the walk in of people. Route Optimization and create zones for each team and assign tasks accordingly. Make KPIs to evaluate the performance of each expert and associates on daily basis. Make roster of each team member. Complying with RTA and DOT law and regulations. Monitoring field experts and associate behavior to ensure high level of customer service. As a part of management new ideas share with all to implement and expend operations effectively. Organize events and align with Transportation authorities to brief and show the importance of electric micro mobility. Responsible to process and deliver the food delivery and grocery driver within TAT. Keep track of orders and sometimes balance the orders to increase the performance and productivity. Keep record of incidents and report to reporting manager within TAT.Achievements: Successful launch of E scooters in Ras Al Khaimah , Ajman and Ruwais zones. Successful launch of Circ Daily online Food Delivery Service in Abu Dhabi during COVID 19 crisis. Successful launch of Circ Daily Grocery Delivery in Abu Dhabi.

Dubai, United Arab Emirates

 Vendor Management, Conduct meetings with Fleet Vendors on monthly basis and escalate the challenges and future requirements. Maintain departmental compliance with company policies and procedures. Ensure departmental adherence to applicable laws and regulations. Schedule, route, maintain, and track transport vehicles. Implement and enforce transportation scheduling and policy changes. Purchasing and maintaining vehicles for deliveries. Deciding whether to lease or buy vehicles. Assisting in the recruitment of quality drivers into the fleet. Handle the fleet of more than 590 vehicles of all our UAE. Managing drivers so they adhere to strict schedules. Registering and licensing all vehicles under management. Finding ways to cut costs and maximize profits. Developing strategies for greater fuel efficiency. Maintaining detailed records of vehicle servicing and inspection. Complying with RTA and Authorities of Transport laws and regulations. Scheduling regular vehicle maintenance to ensure operational efficiency. Ensuring strict servicing and maintenance times to minimize downtime and maintain schedules. Monitoring driver behavior and ensuring a high level of customer service. Analyzing data to increase business operational efficiency. Utilizing GPS systems to monitor drivers and track vehicles to increase productivity. Keep record of incident and report to HR daily basis.

Islamabad,Pakistan

 Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Serve as the link of communication between key customers and internal teams Resolve any issues and problems faced by customers and deal with complaints to maintain trust Play an integral part in generating new sales that will turn into long-lasting relationships Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics. Work with the Regional Head on the sales pitch, prospect meetings and negotiations with prospective clients on price and service offerings Corporate Sales and relationship building ,Secure corporate contracts, grants and events. Work with HOD on selling sponsorships for Make a Difference – annual service event. Write agreements with partners. ,Account Management

Pakistan

 Identifying customer queries and solve them. Achieve Teams sales target on monthly basis and motivate team to retain customers and Revenue Enhancement Focus to increase sale by offering new offers and services along with Identifying new opportunities Supporting sales and development departments Escalating complaints and updating database. Resolve any issues and problems faced by customers and deal with complaints to maintain trust

Pakistan

 Negotiating and managing contracts with suppliers Planning the best way to get goods from suppliers to distribution centers and retailers Tracking shipments and stock levels using computer software Working with retailers to make sure they receive their goods on time and in the right condition Looking at ways to improve supply chain networks Monitoring overall performance to make sure targets are met Preparing forecasts and inventories Recruiting, training and managing a team of supply chain staff.

Pakistan

 Maintains operations by following policies and procedures; reporting needed changes. Maintains customer confidence and protects operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed word processing; audio and copy typing; scheduling and attending meetings, creating agendas and taking minutes - shorthand may be required; keeping diaries and arranging appointments; Organizing travel for staff.

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management

Master Of Business Administration (Mba), Business, Management, Marketing, And Related Support Services