Muhammad Junaid Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

Manage Below Services:Manage a team as an acting Team Leader (work assignment, maintain service level, provide feedback, handle escalations, quality assurance)Handle customer queries and complaints received via calls, emails and social mediaDigital banking complaints managementChecker role for customer requests processingPresent best financial solutions to clients as per their financial needsGuidance about the wealth managementCoordinate with other departments for smooth business operationsAECB (credit score) complaints managementVISA/MASTER transaction disputes management

Karachi, Pakistan

• Present best financial solutions to clients as per their financial needs• Handle day to day queries of the clients• Give necessary guidance about the products and services of the Bank• Provide support and maintain healthy relationship with clients• Assist and help clients in their financial matters when required• Coordinate with other departments for smooth business operations

Karachi, Pakistan

• Got involved in making of Financial Statements and Budget• Learned about Financial Analysis and Financial Reporting• Learned about the core functions of the Finance Department• Completed the project on functions of Finance Department• Given presentation to our assigned department

Karachi, Pakistan

• Prime task was to manage newly hired employees in the customer relationship department• Give continuous feed backs to new employees related to their red areas• Coordinate with employees regarding their day to day matters• Responsible for making daily performance reports• Responsible for analyzing Key Performance Indicators to identify the risk and present a solution to the management• Coordinate with all the departments for smooth business operations Quality Assurance• While working as a Support Supervisor did tasks related to Quality Assurance to maintain good service level as per the requirements of the clients• Used to listen to the recorded calls and communications with the customers• Identify the risk factor and red areas of the employees• Give timely feed backs to the employees to improve their performances

Karachi, Pakistan

• Handle inbound calls from customers and provide necessary support• Complaint handling and follow up with the relevant departments for timely resolution• Guidance about the products and services• Coordinate with all the departments where necessary• Give necessary feed backs to clients against the firsthand knowledge from the customers to further improve their products and services

Master Of Business Administration (M.B.A.), Accounting And Finance

Bachelor'S Degree, Commerce

High School, Commerce

Matric, Computer Science