As the Group Head of IT and Infrastructure, I spearhead the strategic direction and operational management of our organization's technology ecosystem, aligning IT initiatives with overarching business objectives. My role is pivotal in driving digital transformation, ensuring our IT infrastructure is both innovative and resilient.Core Responsibilities:Strategic IT Leadership: Formulate and execute comprehensive IT strategies to support and enhance business operations, drive digital innovation, and facilitate technology adoption.Infrastructure Oversight: Manage the end-to-end lifecycle of cloud solutions, data centers, and network infrastructure, ensuring scalability, performance, and security.Team Development: Lead a high-performing team of IT professionals, fostering a culture of collaboration, continuous learning, and agile methodologies.Vendor & Partner Relations: Oversee key relationships with technology vendors and service providers, negotiating contracts and managing service level agreements (SLAs) to optimize performance and cost-efficiency.Budget Management: Develop and manage IT budgets, leveraging cost-effective solutions while maintaining high standards of IT service management (ITSM) and support.With a strong track record in delivering IT projects on time and within budget, I am dedicated to harnessing emerging technologies to drive business growth, enhance operational efficiency, and ensure robust IT governance. My expertise extends to cybersecurity, data management, and IT strategy, all crucial for navigating today’s dynamic technology landscape.

IT OperationsApplication SupportIT Procurement IT Financial Budgeting and Planning.Networks and Server InfrastructureIT ProjectIT GRC and IT Security.

Following key areas fall under my domainCall Centre and Back office Telephony.(Avaya)Networks (Regional and Domestic Network)IT SecuritySystems and ServersData CentreIT Infrastructure (Networks and Power)IT ProcurementTelecom BillingIT Support

Project ManagementNetwork InfrastructurePower InfrastructurePlanning and forecastingTelco Financials.Budgeting RFP/RFQ/RFIsFail-over Design.Data Center Migrations/DesignNetwork/Network SecurityMigrations/IntegrationsEnterprise wide Implementations IT Product LifecycleRequirements AnalysisROI AnalysisCAPEX and OPEX analysisProject SchedulingTesting/ Support Value-Added Leadership:Cross-Functional SupervisionTeam Building & MentoringService DeliveryClient Relations and services (PRE Sales)ICT strategy and planningVendor Management

Project Management:Facility Infra Design (IT/Power)Budgeting RFP/RFQ/RFIsFail-over Design.Data Center Migrations/DesignNetwork/Network SecurityMigrations/IntegrationsEnterprise wide Implementations IT Product LifecycleRequirements AnalysisROI AnalysisCAPEX and OPEX analysisProject SchedulingTesting/ Support Value-Added Leadership:Cross-Functional SupervisionTeam Building & MentoringService DeliveryClient Relations and services (PRE Sales)ICT strategy and planningVendor Management

• Project Management• Client Services 24/7• Facility Infra Design (IT/Power)• Budgeting• RFP/RFQ/RFIs• Failover Design.• Data Centre Migrations/Design• Migrations/Integrations• Enterprise wide Implementations• Risk assessment and contingency planning.• Service operations and KPI compliance• Client Coordination (International/Domestic)• Optimal Service Delivery• Infrastructure Design + Financial Analysis• Forecasting and Budgeting.• Infrastructure and systems project delivery scheduling.• ICT strategy and planning• Recruiting• Strategy Management• Team management remote/Local (35+ resources)• IT Asset Life Cycle management (including forecasting)• Requirements Analysis• ROI Analysis• CAPEX and OPEX analysis• Project Scheduling• Testing/ Support• Cross-Functional Supervision• Team Building & Mentoring• Service Delivery• Client Relations & Presentations• ICT strategy and planning

Project team coordination Vendor management Structured cabling Drawing and standards management Infrastructure and systems project delivery scheduling. ICT strategy and planning Team management (25 resources across 5 sites) Remote management off site. Life Cycle management of IT systems (including forecasting) Client coordination (Local/International)

• Project Management • Team Management.• ICT strategy and planning• Change Management• Client/Vendor Management and Coordination• Data Centre Design, management and Implementation/Security Compliance Management.• Handling Infra for Karachi division totalling 2000+ people and 6 sites.• Budgeting/Financial Analyses.Projects:• Project Manager for 3 new Karachi site builds Infrastructure and power perspective.• Development of Sites Power Infrastructure Perspective• JS Bank network integration for Call Centre at TRG• Design and implementation of Tier 3 Data Centre in Karachi.• Acquisition and transition of Warid Site. • Development of centralized portal for documentation ease of access.• Development and deployment of Orion to monitor UPS and Data Centre Activity.• Implementation of Telenor GSM PRI equipment integration.• Development of Centralized Server for Monitoring based on Oracle VM.• Implementation and development of Data Centre Policies and SOPs.

Responsibilities include the following.• ICT strategy and planning.• Vendor Relations• Data center management includes design of Data Centre, routing of LAN, power cabling and all equipment deployment, decommissioning including of TIA standards.• Upgrade and maintenance to provide information on technical impacts and requirements, hardware requirements, release strategy, and perform required hardware modifications.• UPS implementation and management.• Managing Biometric attendance logging and CCTV systems• Planning of LAN cabling and nodes design for the whole facility.• Fire suppression planning and implementation.• Link commissioning and decommissioning according to requirements. • Play a key role in developing and implementing an IT disaster recovery/business continuity plan.• Maintain logs related to network functions, as well as maintenance and repair records.

We work with a Windows based environment. A helpdesk system is used for reporting issues to the IT department. On a day to day basis catering to issues related to VOIP and networks, onsite and offsite (remote assistance). In short responsibilities are• IT Helpdesk (Remedy) Management.• Responsible for maintaining quality of service by escalating complaints to concerned departments.• Providing technical support to a wide range of users – internal and external.• Switch / Network trouble shooting and support.• Desktop application support.• Configuring & troubleshooting Network peripherals, Video Polycom devices, IP phones (Polycom, Mitel, Zultys etc).• Windows(XP/Vista/2003) installation & troubleshooting.(in domain based environment)• Configuring, using and troubleshooting Microsoft Outlook for e-mail.• Monitoring network security and alerts• Preparing & maintaining IT infrastructure network plan(tracing network ports)