Multi-certified (MCSE,, MCSA, ITIL, VCP, AWS) IT Support Engineer / Administrator with strong experience managing technical support, servers and data-center operations across, Windows, Linux and Mac OS X platforms. Effectively plan, install, configure and optimize IT infrastructures to achieve high availability and performance. Experienced IT Support and detail-oriented IT professional with more than 10-year background as an IT support engineer / Administrator motivated to deliver services from start to finish as part of a dynamic team. Investigating and diagnosing end user, network problem and knowledge of IT operating systems, especially Windows Client / Server, Office 365 Administration and VMs.